Pep Boys on 120th Avenue is a one-stop destination for auto repair, maintenance, oil changes, tires, brake work, and other services. The experience at this location varies. Some customers report excellent and professional service, with friendly staff who complete work in a reasonable and timely manner. These customers feel they were treated fairly, kept updated, and did not feel pressured into unnecessary repairs, making them repeat customers. However, other reviews describe significant problems. Customers report issues with transparency, such as unwanted charges for a labor warranty being added to a bill without consent. Communication can be poor, with front desk staff unable to explain repairs clearly and requests to speak directly with a mechanic being denied. This has led some long-time customers to stop using this location, noting a lack of clear management.
Great service! Explained everything perfectly and easy!
August 2026
Despite the shop being severely understaffed the manager was very attentive and was able to get me serviced as needed!
August 2026
Excellent service, done in a timely manner. Bought 4 new tires and had them installed. Was done when they said it would be and no issues. They made this very easy while we are on vacation, just an hour out of our day and we are good to continue to travel with new tires.
