Metro by T-Mobile at 2403 W Northern Ave offers excellent prepaid plans and a wide selection of 5G phones from Apple, Samsung, and OnePlus. The staff is known for being friendly, knowledgeable, and patient, providing top-notch customer service. Customers have praised staff members such as Donovan and Anita for their helpfulness, especially in resolving issues related to phone replacements and billing. Donovan, in particular, has been recognized for his exceptional attitude and dedication, often staying open late to assist customers and successfully resolving various problems since 2016. Many customers mention that the staff’s willingness to go above and beyond, even after hours, has made a lasting positive impression. Overall, the store is appreciated for its helpful, caring service and a wide range of plans and devices, making it a trusted choice for those looking for reliable mobile service and support.
Erica helped us fix a port issue and got us our service going even though it was our fault we waited so long. I. The end she is an amazing worker to have at this location 10/10. She held her composure even when I was upset. Great job Erica I appreciate you being professional and patient with me
December 2024
The manage here was amazing helped me sort out my Esim issue and set up a new tablet for me was by far the best experience I have had in a metro store in a long time. Thank you Donavin you were amazing and I will be coming back for more stuff from you guys in the future.
November 2024
Had an amazing experience. Erica and Donovan helped me and my husband with paying our bill. They were about to close and stood open just to help us out. We were thinking about switching phone companies and just because of their help we decided to stay! Thank you again Erica and Donovan for your guys help!
