Victra, an authorized Verizon retailer in Pueblo, CO, aims to provide a top-notch experience for its customers. The store features a range of wireless devices, including phones, tablets, and accessories, and prides itself on its knowledgeable staff. Reviews highlight the exceptional service provided by employees like Josiah and Natasha, who are recognized for their professionalism, friendliness, and expertise. Customers appreciate the quick and efficient assistance, even during busy times. Josiah, in particular, received praise for his ability to ease customer concerns and resolve issues effectively, while Natasha was noted for her helpfulness in addressing upgrade queries. However, some customers reported challenges with Verizon's customer service, particularly when resolving billing issues. Overall, Victra is committed to connecting technology to life and ensuring customer satisfaction, making it a reliable choice for wireless needs in the area.
Exceptional help considering the time we are experiencing in the retail market.
March 2026
Verizons employees were helpful beyond normal and very compassionate for someone who has a lot to learn, thank you
February 2026
Nayla was the biggest help! I also appreciate her tolerating us and our silly-ness and us just being Goobers in the store while trying to get me set up with everything. I would highly recommend this store because of her. Mitch was also a great team player because he also had to deal with us over the phone, haha. Thank... read full comment
