Metro by T-Mobile has garnered positive feedback for its customer service, particularly highlighting the efforts of staff members like Destiny and Brittany. Destiny has been praised for her exceptional dedication, going above and beyond to assist customers with phone issues when other customer service options failed. Her commitment to helping customers, even in challenging situations, has made a significant impact, with one customer expressing gratitude for her support and acknowledging her deserving of recognition. Brittany, the store lead, also receives compliments for her friendly and kind demeanor, contributing to a welcoming atmosphere. Customers appreciate her willingness to engage in conversations and create a friendly environment during visits for upgrades and bill payments. However, some customers have noted that the selection of phones has decreased and that pricing for existing customers is not as favorable compared to new customers. Despite these concerns, the store remains a popular choice for many due to the helpful staff and their willingness to assist with various needs. Overall, Metro by T-Mobile is recognized for its friendly service and helpful employees.
Always happy to assist us with the T-Mobile Tuesday deals
October 2022
They were very nice I'm not sure why but they do not have as many selections of phones as they used to and prices for existing customers arent very good. A new customer pays over half as much less for the same exact phone as I do and I've been with metro over 10yrs. Doesn't seem fair.
May 2022
Go here often for many reasons. Upgrades, bill pay, etc. Brittany the store lead is awesome. Friendly, kind and even makes small talk and laughed at my d*** jokes. I'll keep going here. Thank you.
