Metro by T-Mobile at 2403 W Northern Ave offers excellent prepaid plans and a wide selection of 5G phones from Apple, Samsung, and OnePlus. The staff is known for being friendly, knowledgeable, and patient, providing top-notch customer service. Customers have praised staff members such as Donovan and Anita for their helpfulness, especially in resolving issues related to phone replacements and billing. Donovan, in particular, has been recognized for his exceptional attitude and dedication, often staying open late to assist customers and successfully resolving various problems since 2016. Many customers mention that the staff’s willingness to go above and beyond, even after hours, has made a lasting positive impression. Overall, the store is appreciated for its helpful, caring service and a wide range of plans and devices, making it a trusted choice for those looking for reliable mobile service and support.
Came in with my dad for a new phone, Erica, was amazing. Had amazing customer service, so kind, and VERY HELPFUL.
May 2026
Erica was very helpful sweet and kind helped me out with everything I jeeded
September 2025
Erica helped us fix a port issue and got us our service going even though it was our fault we waited so long. I. The end she is an amazing worker to have at this location 10/10. She held her composure even when I was upset. Great job Erica I appreciate you being professional and patient with me
