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“This shop is great! I rented some skis to demo, since I accidentally forgot my skis when I left home. The shop personnel were knowledgable, helpful, and friendly. The rental process was easy and quick. The skis were tuned perfectly. I would definitely rent skis from this shop again.”
“Great location with incredibly helpful and friendly staff. Whether we were looking for sale or regular priced items, the staff was incredibly helpful. The store (and staff) are super dog friendly as well which was a bonus.”
“LOVE CRANIOLOGIE! Most amazing team, so knowledgeable and experienced. They were so helpful with finding me and my girlfriend helmets and goggles. We got the ultimate STEEZE. Ask for Shannon, she's the best!!!”
“Had a great time demoing skis here today. The staff was super friendly, helpful, and incredibly knowledgeable — these folks really know their stuff.
Great selection of gear and an all-around awesome experience. I’ll definitely be recommending this shop to friends, family, and anyone looking for ski or outdoor gear. So glad I found this place!”
9:30AM - 7PM
231 Bridge St, Vail
Sporting Goods
“My chick lost her heel insert and they were super helpful here. They took the bottom of the boot out and glued it down so that it would never fall out again and only charged her $10 total for 2 inserts and labor. She said the guy was super helpful and cool as well, couldn’t recommend enough!”
8AM - 5PM
492 E Lionshead Cir #101, Vail
Sporting Goods
“Great experience. Made reservation online, showed up when I said I would and they set us up with all our gear. The crew there were all very good and we stored our skies over night every day. Price was right, service was good and equipment was good. Thank you for the service!”
“Fantastic experiences at this place. My first year skiing and I'll keep coming back here to rent. First, this place is very convenient to all the group lessons meet spot at Lionshead by the gondola. But the best thing about this shop is the caring and knowledgeable staff who bent backwards to meet my needs this year to have the best time on the mountain.
Staff works their hearts out with tons of people every day but by Kiara's demeanor I felt from the start like the most important guest on the mountain and she fit my boot like a glove. As a first timer, I had no idea what to ask for and from the boot fit to a special ski length I learned I required after consulting with Dylan - my beginners lesson were a success!
But hey after the first day on the mountain, I have an issue with my right foot and the boot adjustments would not help. After relentlessly trying at least half dozen brands, never mind, here comes Steven and solves the problem big time with a comfort boot in my large size that made my season (thanks man) as I was able to progress with no pain before I buy my own custom boots gas realistically is the only other solution given the extent of my foot problemh and that rentals anywhere are just standard fit items.
The second time I came back to the mountain I requested the same gear to continue my progressing where I left it off and with Steven remembering my for problem, he finds this boot elsewhere and Tadeo ran to another shop to bring me the same boot in minutes, while Dylan had my exact same ski ready! And then so I don't be late to my lessons Dillon quickly resolved my payment issues at the checkout as cherry on top.
From my experiences here, you'll be hard pressed to find a place that will give the maximum love and caring you'll receive from all the great staff at this place! Also, don't forget how hard the staff works here with the volume of daily traffic and show them some love back - if you cannot afford tips they deserve, at least try to reciprocate half the kindness you receive from them: it goes a long way! THANK YOU Vail Sports - Arabelle for making my first year skiing special!”
“Dan was incredibly helpful and patient with our group of five. His customer service skills were amazing; he helped us with returns, exchanges, and holding merchandise while we made decisions about what to purchase. Thank you!”
8AM - 5PM
492 E Lionshead Cir, Vail
Sporting Goods
“This service is great. And the staff at Lionshead that took care of our family this week was either trained exceptionally well or just the nicest people Vail hires. Won’t travel with skis again if Epic Gear is available”
“I've rented at Christie's for several years, finally decided to commit to my own skis. Hans (and really everyone at the shop) was SO GREAT going above and beyond getting me what i needed. No pressure, very knowledgeable, able to make great recommendations/educate, and great communication. 10/10 will keep coming back.”
“This was my first visit at a Lululemon store and it was hands down one of the best customer service interactions I have had, since I can remember. RJ was extremely helpful and went above and beyond, that you have now gained a customer for life! Thank you to RJ and Sarah for all your help and assistance.”
“Updated review:Eric,Thank you for the note. I appreciate the fact that you took the time to respond. Yes, I was indeed agitated as I felt it was not a proper situation to place a customer in.... ie: toys known to have a propensity for such a failure were out for display/handling - and the concept of signage for such didn't feel like fair approach for a customer. I'm actually not truly interested in the refund; rather, my real goal would be discontinue displaying any such items that are known to be problematic. Again, I appreciate that you responded and I have updated the review (would be a 5 star if I heard the toys were removed!).Best to you,DanielThe large, crowded store is packed with toys of all types (good!); however, my youngest child (age 6) picked up a "squishy toy" and the toy immediately gushed out some type of oozy-squish-goop within it. My son walked over to me and showed me the resulting mess all over the toy and his hands. I went to the cashier desk to show the store employee the situation and she promptly notified me, "there are signs all over the store about the squishy toys", and indicated that I was liable to pay for the toy, even as it was obviously defective. The employee pointed to a small sign indicating such that was hidden behind other toys at the front desk. The point of this comment is: the store should NEVER be displaying/selling a toy the has the propensity to be defective, and furthermore, who knows what the ingredients of that gooey substance really are? Are they potentially toxic?! Perhaps I should buy one, have it analyzed at a lab and pursue a path of recourse for exposing my child to a potentially toxic substance? To the Owners of this establishment: Please remove this toy and any such other toys that risk failure and/or potential toxicity to children. I would like to have my $15 bucks back for that; however, I'm not going to hold my breath that will ever be offered to me.Daniel PeytonWashington, DC”
“I love gorsuch! I always have to make a stop when we are in vail! The staff is incredibly helpful and kind to customers. The selection is out of this world! I’ve purchased so much from this store and will continue to be a loyal customer.”
“Luke is awesome. He helped me with a pair of boots I didn’t even buy at this store and I came back later to buy a new helmet and some gear just because of him and how this store treats people. Do business with them!”
“Friendly staff. 70 % off on Kjus ski jackets, good deal in summer to buy winter jackets, they also had Monclear, Performance Ski , AzTech mountain some other high end ski jackets.”
“Absolutely incredible experience at the store. Big shout out to Payton and JB, who were both warm, receptive, and very very knowledgeable. I've been coming to Vail since 1997 and this was the best the store has been since I started coming. I will be recommending to all of my friends.”
“Ive been to several Burton stores, included the flagship store in SOHO, trying to complete my gear etc, this salmon Rolo was super, attentive, knowledgable and honest.... I had to simply take a time and write a review. Awesome sales person”
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“Was looking for a specific Blizzard ski, and Buzz's Boards had it at a great price! I asked them to mount new bindings which they did perfectly. They were very responsive and set me up with everything I could have hoped for. Great to do business with them.... oh yeah, shipped East at no extra cost as part of the sale.”