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“Johnnie is my guy!!!! Been coming to him for years and no matter what the situation is, he always figures out how to take care of me. I broke my phone this time and he managed to get me a new phone without killing my bill. I bust his balls all the time because Verizon is expensive but I know when I go to him I'm getting someone who knows their stuff and who isn't gonna try to screw me over as soon as I walk in the door. The service is pretty good where I need but he's a big reason why I haven't switched after all these years.”
“Had a great experience at this derby Verizon store. The store manager was very knowledgeable, personal and very professional. I will only do business with this store. I could not have asked for such great service that I received from this store.”
“Tech Team/Khary exceeded expectations for me.I brought a smashed non-working screen/digitizer( think that’s the term?) IPhone 14 to Khary at about 5:30 Monday 9/11. He ordered and received the part and had phone working by 1pm Tuesday 9/12.I’m tapping this review on that phone.”
“Tim was absolutely amazing with helping my mom get a new phone. She has an older phone and was afraid of losing her contacts and pictures but Tim made the process super easy and we were in and out! Thank you, Tim!”
“I can’t say enough good things about the staff here, Joe the manager is absolute excellent, got me to switch from AT&T and the customer service he gave me was excellent, I recommend this store 100x over!”
“Ask for Giovanni Mendez. He is very helpful and knows what he’s doing. It’s hard to have a good phone store experience these days but Giovanni will provide it.”
9AM - 7:30PM
206-A Whalley Ave, New Haven
Mobile Phone Accessories
“I must say that Elm City Wireless is a life saver. My son was visiting and dropped his iPhone 11. I literally called at 6:45 pm they close at 7:30. I asked if it was to late for the repair the gentleman said you get here I fix it in 20 minutes. I arrived at 7:00 pm and true to his word by 7:20 pm I had my son’s iPhone in hand with a new screen. This is my go to cell store AWESOME CUSTOMER SERVICE ????Thank you”
“Deff. Not shady outfit like the kiosks in the malls where they break more than they fix if it's anything complicated.Keep u informed Of repairs & get done with a couple of hours if u drop it off early..”
“Having just landed in the US and had a nightmare with logging an ESim I sought help in this place. Adam and his colleagues were friendly, welcoming, thoughtful and incredibly patient and kind. They helped me set up the phone, and ran all the necessary checks to make sure it wasn’t messing with my iCloud Apple acc etc.
Really- this was a brilliant experience, and I’m incredibly grateful for their patience and support in getting me set up in the US without haemorrhaging money on roaming costs.
You guys rock. Thanks. James”
“Their staff are incredibly welcoming and knowledgeable, offering quick and clear explanations on the repair process and costs. My phone was fixed faster than expected, using high-quality parts that made it feel brand new. What impressed me most was their follow-up call to check on the repair’s success, showcasing their exceptional customer service. Highly recommend for anyone needing fast, reliable phone repair!”
“Josh and Gabe are fantastic!!! Very knowledgeable and friendly. They helped me save a ton of money while also going home with some new toys. I highly recommend going to see them personally if you need anything related to wireless!”
“I had the Best Customer Experience with Ronnie in this store , He’s very Professional, Knowledgeable and always takes his time and never rushes me , I like that ♥️, He always solves my situations now matter how Big or small with his Amazing Customer Service , He definitely goes over and beyond and is a Great asset to the AT&T Company ?Ty Ronnie …. Rebecca Burns”
“Jake B from this store deserves 10 stars not just 5. He did an amazing job and was very informative and he helped us out tremendously. If you go to this At&t location ask for him.”
“Visited a Derby Ct store 7/5/2023@11:15 am. The representative was so tentative, knowledgeable professional and patient. I had an excellent customer service experience. She did d resolved my issues.”
“Service was excellent!! Darren helped me out! He was very informative and helpful. He answered all my questions and was extremely pleasant! Thank you so much Darren!”
“Reggie Edouard is a great asset to the Verizon, Shelton store. He is so courteous, genuine and accountable. I highly recommend anyone needing any Verizon help to see Reggie.”
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“Such a great experience with Rob and Trey ! Both super helpful and honest. I didn’t even know this store existed and happened to find it by chance. Highly recommend working with them if you need assistance. Thanks guys ! Will come here for future references.”