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“Always a pleasure. Great customer service. Never had an issue going back at any locations to replace my broken screens. On top of that we have a lifetime warranty. Can’t get better than that. Thanks again.”
“Steve was a great help today. He took the time to fix the problem and walks me through the steps to educate me on how to address it in the future. I'm rather behind on my tech knowledge and he didn't make me feel stupid. That means a lot. I'll be back.”
“Stopped in today for help getting rid of weird messages I was receiving. Staff was able to help me in minutes. Will keep coming back to this store. Always excellent customer service.”
“The staff were members were very friendly, helpful, and knowledgeable. I was pleasantly surprised at what an easy visit it was and how well my issue was resolved.”
“Brandon went above and beyond I am handicapped he took the time to listen how I am affected and is the first RETAIL employee to offer me assistanceHe deserves a bonusAs well as helping me finds the right phone for me”
“Came in today to transfer info to my new phone and both Nick's were extremely helpful and patient with all my questions. Would definitely recommend going to the at&t west hartford shop Lasalle for any of your at&t needs. 5 star service”
“My rep (Eric I believe), restored my confidence in the customer service transaction! He was very knowledgeable and patient. He went above and beyond to resolve my issue.”
“Rob was the store rep who helped us. He helped me upgrade my phone and fixed my mom's phone. He's very knowledgeable and kind. We were there for less than half an hour. He also remembered helping my boyfriend upgrade his phone a few months ago. My boyfriend is not an easy person to deal with at times and Rob was very patient with him. I will definitely recommend anyone to go see him for their phone needs.”
“Joesph from this store went beyond to restore my locked out iPhone 14. He took over when technical support left it hanging. I will send all those who want things done correctly to Joesph. Thank you kindly for your professionalism your courteousness and for the great service you provid.”
“Absolutely the best experience getting a new phone! They handled my two young toddlers like they were their own children. Super knowledgeable and went above and beyond to make sure I was all set!”
“Wilson the Manager is 5 stars! He is great at what he does and excels in 3 different languages (English, Spanish, Portuguese) to better assist the location! I highly recommend this location ! I’ve sent my friends and family here and nothing but great feedback always!”
“A+++! I visited this location the weekend of 4/6/24 with a whole bag of issues after an update gone bad and Shalene was PHENOMENAL! I stumbled across this at&t in between getting a coffee & going to Lowes. The location was neat & clean and she was warm and welcoming. She listened to all my issues and addressed them easily, patiently one by one. My FaceTime wasn't working, I had a strange voice recorder on my text messager & my Facebook was logging out, not staying on. Shalene took the time to address each and rectify. I couldn't be more appreciative of her help. I'm big on customer service & this location is top notch!”
“KATIE C and the others have been very helpful to me. When it comes to buying a new phone or questions about your phone or making a payment they're very helpful especially the employee by the name of Katie C. She is smart and friendly and courteous”
“Not gonna lie, I came there after months of contemplating that I need a new phone I finally actually went and got one. But I had limited time and they got me in and out the door at great prices you will not be upset for going here you definitely will find what you need! Any questions just ask me. ??? The best deals, and the best phones. Great location too.”
“This store is literally the best cricket around. I've been coming to this store almost 7 years now and I've never had a bad experience, they always seem to have the customer getting the best deal in mind, while other locations are strictly trying to get the most money out of you not suggesting any type of ways to get discounts etc. This store on new Britain Ave isn't far from Flatbush Walmart and they literally saved me about $130 today when the east Hartford store I decided to try out because it's closer to where I live and it showed they had almost 5 stars so I was only in there about ten minutes and the guy working there was nice enough but when asked what's the cheapest phone available he messed up once and said at first $170 something and then when he repeated himself stuck with $190 and only gave me options between that and #240+ and that's plus activation fee and phone case and screen protector...uh uh...so left there and went right back to where I shoulda just went in the first place the cricket on new Britain Ave in west Hartford it's pretty much right on the Hartford line it's close by to Walmart. Got the phone I wanted, case, protector and they through in headphones for free and it all cost $150 and some change and I'll never go to another cricket besides them unless I'm in another state. They're the best, customer service and attitudes always good and nice. They al.oat always offer ways to help you get the best prices and they did not let me down today. Highly recommend them.”
“I called to make a couple changes to our business account, and had the most pleasurable experience talking to Lucas. He was extremely helpful and thorough with changes we made to our account. He also took the initiative to thoroughly review our business account, and made sure that everything on the account is correct. There were a couple of things we had been paying for that we were unaware of when I initial set up the account. He was able to remove the items on the account that we discussed. Lucas noted that he back tracked to when we set up the account, and that we would receive a refund. Again, I would highly recommend getting AT&T business account, Lucas made it much easier to make changes rather than most providers.”
9:30AM - 7:30PM
728 Farmington Ave, Bristol
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“I would give my experience today 10 stars and that’s because of Omar. Omar is a knowledgeable, friendly, down to earth Cricket Representative who goes the extra mile. Thanks to Omar for fixing my phone issue today!”
“Great customer service, the person working was able to answer all my questions. I was able to switch from metro pcs and get a free phone!! It was a speedy transaction. I appreciate all their help.”
“cricket ....After losing my SIM card to my phone I want to cricket on New Britain avenue it was told that my account would not come up and to go to cricket on Park Street in Hartford Connecticut!! I enter cricket not knowing that my passcode had already have locked out already and that I would never be able enter my account!!
I spoke with store manager Cathy she tried her best to help me get my issues resolved she called customer service also the help desk to see if we can change my information that was entered incorrectly my name was enter as Dizzy my name is Stacey I didn't know my pin or my password that was another problem but still Cathy proceeded to try to get my phone back to work, I left on the first day with no hope that there was no way to find my information about my account that I have had since 2017 , 7 years service that had to end the next day because I went back to talk to Cathy with the information that I had written when I set up my account and once again we couldn't get into my account!! I close my account and open a new one and started all over with the new phone number what a headache was that I had to call a lot of doctors and every other important people to provide my new phone number changes for emergency contact!! Cathy once again oblige me with setting up the new account with my information and setting up my my account .. I left the store more happier than I started out on my second day!!
Cathy went above and beyond her duty to make sure my issue was resolved and that my phone was back online I sincerely think Cathy for all her amazing calmness and work at The cricket!! She is amazing manager I can't thank you enough I greatly⭐⭐⭐⭐⭐⭐ appreciate your service and if I have any more problems I'll be more than happy to come back and speak with Cathy thank you!!”
“Great customer service! Rep Sy was so patient & kind helping me to transfer back to Boost. Sy definitely deserves a promotion to Asst. Manager, he really did an outstanding job & I am very grateful!”
“I was able to switch my new ? cord phone from Amazon with no problem. They even had a deal with no charge this week for bringing in your own device so that was cool!”
“After a frustrating 4-hour journey bouncing between T-Mobile locations, I would highly recommend visiting the West Farms Mall Branch. It was there that I finally had the pleasure of speaking with Assistant Manager Maya Sears Powell, who patiently and professionally attended to my needs. Her excellent customer service was a shining example of the high standards that T-Mobile should strive for. In contrast, my earlier experiences at the Hazard Avenue Branch had left me overwhelmed,but Maya's outstanding service redeemed my faith in T-Mobile's customer care.”
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“We would like to thank Jordi at the att store in Avon he was very helpful and went out of his way to help us switching to direct tv if we could give him a higher score than 5 it would be a 100 thank you the Violette”