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“I went in for a upgrade Johny knew what he was doing waiting on me and another couple while training a new guy then there was this rude person she was there for 10 minutes waiting then she started snapping out because she had to wait her turn she was yelling at Johny I then said something some people need to chill out … I was happy with my service Ty Johny ….”
“Absolutely enjoyed working with Kennedy, I came in with a broken phone, she built up a good affordable plan and got everything done in less than 30 minutes. Can’t ask for better service than that”
“Holly was absolutely amazing she answered all my questions as silly as they may have been since I'm not techno savvy. She truly went above and beyond to help me”
“Uber satisfied with the attention to detail and the caring environment. Customer turned employee turned advocate.Best Wireless is a local business that is invested in the neighborhood.Speak to Marie, Kylie, Shawn or the ponytail guy.The team should be on a sitcom.”
“Luis is great! Was having some problems with both of my phones and numbers that weren’t working and was nervous I was going to lose my business number and he spent the time to go through everything and figure it all out and get them up and running again. Thank you again!”
“Walking into the store immediately greeted and tended to . leylanie went above and beyond to resolve my concerns with my data usage and upgrading my phone. Professional. Collaborative thinking. Overall my experience was above my expectations. Highly recommended and will be officially making this my T-Mobile store for future purchases and account matters. Thank you!”
“My experience was amazing the customer service at this boost in New Haven 1580 chapel street was super I would recommend this store to all my friends and family I dealt with James, Pam ,Jessica and Sulay.”
“I went today to return my trade-in phones and Quentin is very thorough, funny and nice guy who helped me today. Gave me a 5-star service and fast! Thank you Quentin! ⭐️⭐️⭐️⭐️⭐️”
“I came in an Wilfredo took good care of me I was able to switch from Cricket to Tmobile and was able to upgrade to the iPhone 16 for a great price and got me a amazing deal!”
“Colby fixed my issue of reinstalling my phone service within 5 minutes after spending one hour plus on the phone with chat with no luck . So happy I came in . Life saver!”
Open 24 hours
1155 Townsend Ave, East Haven
Internet Service Providers
“The A-Team on Church Street
If you want exceptional support from a cellular carrier in New Haven, start with T-Mobile at 109 Church Street. Store Manager Tanika and her assistant, Asia, are standout professionals—true stars of the branch and the industry. Although I recently left T-Mobile for a year of free Xfinity service, switching was disastrous: I lost cell service for 26 hours and voicemails for eight days. Despite my departure, Tanika and Asia spent two hours trying to solve an issue that wasn't T-Mobile's fault. They showed extraordinary care and technical skill, treating me like family well after I switched carriers.
Not a Carrier Recommendation:
I’m not telling you which carrier to pick—we all seek the best plan price. Even after a discount, T-Mobile was still pricier. If you value personal, high-quality support, Tanika and Asia are unmatched. But if basic support meets your needs, higher pricing may not be justifiable. It’s your choice.
Verdict on Xfinity:
The jury is still out. Problems persisted: credits promised for poor service were missed, and I spent another hour resolving it. The $600 savings buys patience for now, but after the free period, Xfinity must earn my business on price and service.”
“I had such a great experience at Xfinity thanks to Josh! I walked into the store stressed because my phone had literally just died on me minutes earlier at work. Josh jumped right in and made the whole process incredibly easy and fast. I was able to walk out with a brand new phone in no time. Not only did he help me get a new phone at a great price, but he also took the time to look into my WiFi plan and ended up getting me an even better deal. I left with everything I needed at a really discounted price, which I truly appreciate. Josh was friendly, knowledgeable, and genuinely cared about helping me out. I know from now on, anytime I have phone or WiFi issues, he’ll be my go to guy. Highly recommend asking for him if you stop by!”
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“Highly recommend this place, I came in while on vacation after breaking my phone, and Dylan was extremely helpful and patient with me while getting a replacement and setting everything back up.”