Black Bear Auto is a family-owned and operated business in Bristol, CT, established in 1998. They prioritize customer satisfaction and offer several convenient services, including a free shuttle to help customers get around town while their vehicles are serviced, and complimentary beverages in the waiting area. The friendly and knowledgeable staff is eager to assist with any automotive needs, no matter the size of the job. Customers appreciate the thorough vehicle health inspections conducted with every repair, ensuring they are well-informed about their vehicle's status. Many reviews highlight the amazing staff and their expertise, with one customer noting significant savings on a transmission repair compared to other local businesses. Another customer praised the clear communication throughout the repair process, including texts, phone calls, and detailed reports with pictures. The staff is also willing to provide advice on vehicle modifications, ensuring customers receive the best options for their needs. Overall, Black Bear Auto has built a strong reputation for professionalism, timely service, and a commitment to keeping vehicles in top shape, making it a go-to choice for many in the community.
Amazing staff! Super knowledgable and they definitely have a new customer for life. I was floored at how much less they charged me for my transmission than Midas was trying to charge! My car drives like new! I’ll definitely be back for any future car repairs!
October 2025
Great service, great turnaround time. Don’t hesitate to have Mike take care of your car
October 2025
Excellent service, great price, friendly staff. I will be back!
