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2 - 4PM 9AM - 1PM
715 George Washington Turnpike, Burlington
Post Offices
“I see a lot of bad reviews so I wanted to leave my own for a change of perspective ! I use this post office all the time and i haven't ever had an issue. I went in there this morning and the man that's always there in the morning (wish I thought to ask for his name ) was so incredibly helpful. I was trying to track down a package I mailed 2 weeks ago that appeared to have been lost based on the tracking. He searched the system every way he could and despite me giving him all of the wrong info (I had the date and time wrong AND the person who had helped me that day wrong - I confused it with another day that I shipped a package) he was so patient and kind and he solved the mystery . He found the transaction and gave me plenty of proof that it was actually delivered last week despite the recipient not verifying that it was. He was the only one there and had other customers that he bounced back and forth between me and helping them and was still smiling and kind with us all. I would have lost patience with me if I were him lol!
THANK YOU SO MUCH!!!!”
8AM - 4:30PM
239 Farms Village Rd, West Simsbury
Post Offices
“I have only lived in West Simsbury for about 8 months, but every interaction I have had with either the Post Office or mail carrier has been great. Going into the post office, they have always been super helpful. My mail carrier is awesome. He doesn't try to stuff items in my mailbox.”
“My favorite and preferred post office to use. All three workers there are nice and funny. They greet me by name and ask how everything is going- every time. Sometimes it gets hectic but they handle it with ease. I oftentimes arrive with several large bags of packages that need to be scanned in and they take the time to do each one. Never had any issues or complaints. Will return always :)”
“I had to leave a review after visiting this post office today. The way they decorated the office for Breast Cancer Awareness truly deserves recognition—it’s beautiful and so thoughtful. I was left flabbergasted at the effort and creativity they put into it. On top of that, the service was friendly and quick. Make sure to stop by and see their breast cancer theme decorations—they definitely deserve a reward for the work they put in!”
“Great and fast service at this USPS location. Both ladies who typically operate the counter are friendly and competent. Rarely more than one other person in line, and good stock of supplies. I ship here regularly.”
“I had very positive experience. Christie who was at the mail desk September 16, 2025 was professional, helpful, and had a positive attitude. Each patron who came in was treated in this way. It was nice to see an employee who has excellent customer service.”
2 - 5PM 8AM - 1PM
696 Main St, Plymouth
Post Offices
“This one is so much better than Thomaston PO. The staff here are professional and friendly. The Thomaston one they have attitudes especially the lady post master I spoke to ( interjecting and speaking gruffly) she should be fired! They also hire incompetent carriers who speed in the complex had many problems with Thomaston PO and brought to managers attention - they don't seem to give. Thomaston needs to get better carriers and staff. I try not to do much business at that one.”
“Great experience, forgot document at home they let me go get it when I got there they were super friendly and accommodating got in and out within 10 miniutes of going in for my passport.”
“I've been quite satisfied with my interactions with employees at this location.As someone that's personally witnessed customers complaints.. their dissatisfaction is many times the employees simply following the rules.I wish everyone could work in customer service at least once”
“Eric was very helpful and attentive. I didn’t catch the name of the older caucasian woman next to him she had glasses and her hair was graying. She was extremely rude to him and as a customer it made me very uncomfortable. You should not treat people like that, ESPECIALLY in front of customers.”
“This post office is usually very busy. The folks here are friendly and do their best, and are also usually very overwhelmed and understaffed. If I'm in a rush, I go elsewhere.”
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“Went there with my daughter for a passport appointment. Quick, great service, and seamless! I went to the Avon USPS and they canceled my appointment without calling. At this location, their photo services were down but they called me to let me know with plenty of time for me to go to the CVS across the street beforehand. This is definitely my go to USPS from now on!”