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“It’s a small post office but have always found customer service is excellent. I especially want to thank Sarah. She is a great employee and has always gone above and beyond to help the customers.”
8:30AM - 1PM 2 - 4:30PM
115 Main St, East Berlin
Post Offices
“It's a quaint, country post office. The two ladies are very friendly, helpful and also very knowledgeable.
They also have a quite a variety of stamps. I thoroughly enjoy going their.”
8AM - 4:30PM
239 Farms Village Rd, West Simsbury
Post Offices
“I have only lived in West Simsbury for about 8 months, but every interaction I have had with either the Post Office or mail carrier has been great. Going into the post office, they have always been super helpful. My mail carrier is awesome. He doesn't try to stuff items in my mailbox.”
“Visited the post office around 4pm on a Wednesday. The gentlemen working recognized that we were not super familiar with postage and kindly taped our package (while noting that it did need to be taped), helped us figure out the zip code to an address we were given the incorrect zip code to, and gave us the address of the nearest UPS for a return we needed to make through them. We were very thankful for his patience and assistance.”
“"Oh, oh, you've been good to meYou made me gladWhen I was blueAnd all I gotta doIs thank you girl, thank you girl"(The Beatles)Since I've retired, I've spent a good chunk of my time de-cluttering and down sizing my stuff. A lot of that includes selling off my long-time hobby collection of sports cards through various social media sites.And that means I've made dozens of trips to this post office to ship out whatever I sold. So on this #ThankYouThursday I want to give a special "Thank You" shout out to Robin and Alex who have guided me and helped me over the last eight months.They've educated me on the ins and outs of Flat Rate boxes, First Class Shipping and Tracking options, Media Mail and the unbelievably expensive costs to ship things to Canada.This is the only place I use to mail out my cards and the like.So Thank You, Robin and Alex.#ThankYouThursday”
“I had very positive experience. Christie who was at the mail desk September 16, 2025 was professional, helpful, and had a positive attitude. Each patron who came in was treated in this way. It was nice to see an employee who has excellent customer service.”
9AM - 12:30PM 1:30 - 3PM
780 Worthington Ridge, Berlin
Post Offices
“May not have everything a bigger post office has but Berlin is very fortunate to have a total of 3 post offices for such a small town. Gets the job done and for me very convenient”
“Decent if you're using the self-service kiosk. There are times when it may be acting up, no physical receipt, trouble with the label scanner, but you can always have the digital copy sent to your email. Great for busy ebay and Amazon sellers.”
“I like this post office. It is much better than going to the New Britain post office (in my humble opinion). I am usually able to get in and out of here quickly.
The staff here is always helpful to me.
There are cheaper options for shipping larger items, but as far as the U.S. Postal Service goes, this place is top notch.”
9AM - 1:30PM 3 - 4PM
185 Ann Uccello St, Hartford
Post Offices
“This post office is small but fast and efficient and the person at the counter is always the same and provides great customer service. Definitely the best post office in the area.”
“I have been in this office for 4 years where I pick up and send packages. They provide good service, we are people, one day it may be good for you, but for another it may be different. Thank you for your service.”
“The employees here try their best even when they're out numbered by customers. Be patient and they'll do their best to help you. They've consistently helped me find mail and packages”
9:30AM - 1PM 2:15 - 4PM
271 Barbour St, Hartford
Post Offices
“They have very good customer service here when I go in there it's in and out it's never crowded if you're in a rush this is the post office to go to”
2 - 4PM 10AM - 1PM
18 E Main St, Bristol
Post Offices
“The blonde lady with glasses is pretty nice but the other lady makes me a bit uncomfortable. I try to avoid her as much as I can. I wish they would post shifts because yikes it just feels like she hates everyone and makes you walk on eggshells tbh I try to leave there as fast as I can. Even just being in the line is uncomfortable to be honest because it affects the whole atmosphere of the place. She does her work though without issue! It's just that Id rather avoid her shift so I'd appreciate it if you would let us know who will be in when. Either way I hope that lady gets well soon but once again she works just fine.”
“I wanted to share my positive feedback from my visit this morning. Theresa and a male staff member provided excellent service and were both very helpful and polite. Thank you for your service!”
“I've been quite satisfied with my interactions with employees at this location.As someone that's personally witnessed customers complaints.. their dissatisfaction is many times the employees simply following the rules.I wish everyone could work in customer service at least once”
“I’ve been to many post offices, but yaritza makes this location stand out. She has a literal glow and a positive attitude that is rare to find. Even when it’s busy, she is incredibly kind, sweet, and professional. She turns a routine errand into the best part of the day. 10/10 service every time!”
“I walked in there feeling rather frustrated as two packages didn't show up. Not sure her name, but some gorgeous women dressed to kill opened the little door window which made me not so frustrated about having to drive about this morning. She took down the tracking numbers and went in back to figure it out. It took 5-10 minutes but when she came back out she had printed off a couple sheets to patiently explain to confused me what happened with my packages. Very helpful.”
“UNQUESTIONABLY, THIS USPS LOCATION IS IDEAL FOR WEE-HOUR MORNING DROP-OFFS OF SAFE MAILING CHORES, EITHER INSIDE OR OUTSIDE AT THE CONVENIENT DRIVEWAY DROP-OFF BOX!”
“In this age of home delivery for everything... I found myself in need of a post office. I had Christmas presents that I wanted to send the old-fashioned way.
The two employees at the Maple Avenue brach were both busy, but both seemed friendly and helpful, and the line moved quickly.
This is only my second or third time at this post office, but I have not experienced a problem so far.”
“I’ve had great service here from multiple people. I have even had them call me concerning a package there was an issue with and when it arrived Michael called me. Complaining about the customer service and the delivery service is 2 different things. Some people just want to complain about something.”
9:30AM - 5:30PM
135 Chestnut St, New Britain
Post Offices
“I just moved here not too long ago, I came in with three small children with 4 items to send. The nice Lady in the tinkerbell hat (receipt says clerk 27) gave me an awesome experience with a speedy check out and great customer service. I would totally recommend this place! Awesome job with the staff. Thank you for your service!”
“I'm glad new Supervisor got to this Post Office, he was very kind, he explained the process of my package, he also helped other people who were with different situations and most surprisingly help others who speak another language”
“Typically efficient, and I'm able to get in & out in a reasonable amount of time.
Once in a while, they have fewer staff and if you happen to walk in at the same time as a bunch of others the wait can be longer. However, you can't plan for this.”
“I was just telling the two postal workers on duty how much better it is coming here compared to most other post offices in the area.
I figured since the majority of people take the time to write about bad experiences that it wouldn't hurt to take a few minutes to say thank you to a job well done.
My girlfriend has kind of an e-commerce business on the side and since she works from home I usually drop off her packages, so I have to go to the PO almost every day to drop them off and get a receipt. Depending on my day I sometimes have to go to other branches amd I have to say that the difference compared to most is pretty substantial. As opposed to most other branches, the wait times are pretty minimal and the staff is pretty cheerful and genuinely seem to appreciate the customers who walk through the door. Its usually the same woman who works most days. I dont know her name, but she is usually there most days around 11 or so when I come in. She is great and a pleasure to work with. Always very nice, always very pleasant and im guessing is good at her job because even with a line the wait time is pretty short.
Unfortunately this is not the case with most other PO's (rocky hill is also pretty good). The wait times can be absolutely insane at times and the staff look miserable and almost make you feel guilty for walking in the door and inconveniencing them with your business.
So thank you Cromwell Post Office and thank you to the woman who works most days. You rock and you always make coming there quick and easy. And I will make an effort to smile more even though I am smiling on the inside haha.”
“I came for passport services and the service received was 5+.Staff was courteous, professional, and detailed.I just moved to Simsbury and earlier in the week I went to the Simsbury one onHopMeadow . The service was awful, The agent in Simsbury treated me like an idiot and was rude..What a difference 4.7 miles makes.”
“This post office is usually very busy. The folks here are friendly and do their best, and are also usually very overwhelmed and understaffed. If I'm in a rush, I go elsewhere.”
“I gave this PO 5 stars a couple years back, and still rate it the same now in March 2026. The staff are always pleasant when I am there, to myself and other customers. sometimes customers get frustrated but this seems to be due to customers not fully understanding the system; or because of an extended wait when this PO is not adequately staffed. Always the staff are working hard and diligently. I would give this PO more stars if I could!”
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“Great and fast service at this USPS location. Both ladies who typically operate the counter are friendly and competent. Rarely more than one other person in line, and good stock of supplies. I ship here regularly.”