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9AM - 1PM 2 - 4PM
715 George Washington Turnpike, Burlington
Shipping Centers
8:30AM - 6:30PM
360-B Queen St, Southington
Shipping Centers
“This is my first time using this location UPS . Friendly , attentive and respectful . Clarified my questions and gave me the best options related to the package shipped . Sure would return for futures shipments .”
“Had an antique Tiffany lamp and very large board shipped to florida. Was so worried about the lamp. The packaging was so well done. Everything came in perfect. The delivery was faster than expected. I would highly recommend this place!!!”
“The loss of my mother recently brought me from Washington State to Avon, CT to clear out a home and organize a funeral. It was stressful and I had no idea how we were going to manage everything in such a short amount of time. Fortunately there are good businesses run and staffed by wonderful people who showed amazing compassion for my family and me. The team at Pak Mail in Avon really set the bar high with their outstanding service and follow through. Malton, Patty, Lyle and the rest of the team balanced their professional duties with a level of kindness and understanding that exceeded any expectations I could have had. They expertly packaged each item, prepared them for shipment to multiple destinations, and found the best transportation and prices possible. Items are arriving at their destinations now and they’re all in perfect condition. I hope anyone else needing a shipping company doesn’t have the same situation I had, but if you do need a reliable shipper who will earn your business and provide an excellent service I highly recommend Pak Mail in Avon, CT. 5 ?”
8:30AM - 6:30PM
220 Albany Turnpike, Canton
Shipping Centers
“Bret at the UPS store in the Canton Village is awesome. Thank you so much for the help today. He saw me from inside trying to carry my package and my baby's carseat and he came out and held the door open for me. My whole transaction took less than a minute but i'll keep thinking about how great the experience I had here was all day. Thank you so much!”
“I used ship sticks for the first time and they were great, getting me the correct holder for the fedex tag and didn’t even charge me. The clubs actually arrived 2 days before I needed them.”
8AM - 4:30PM
239 Farms Village Rd, West Simsbury
Shipping Centers
“I have only lived in West Simsbury for about 8 months, but every interaction I have had with either the Post Office or mail carrier has been great. Going into the post office, they have always been super helpful. My mail carrier is awesome. He doesn't try to stuff items in my mailbox.”
“I needed HP ink for my ancient HP8600 printer. The On-Line internet prices were $58. The Staples Store $66. I told the cashier of the prices on the internet. He verified what I said and he MATCHED the price. Satisfied Customer”
“Love the New Hartford Post Office!The woman working there are beyond friendly, helpful,and knowledgeable every thing I’ve brought their way!Seriously they are the best!”
“Great and fast service at this USPS location. Both ladies who typically operate the counter are friendly and competent. Rarely more than one other person in line, and good stock of supplies. I ship here regularly.”
“These guys at the post office are knowledgeable and professional and know how to do their job. They helped in recovering my lost parcel and I am so glad I found it. Thanks guys.”
“I originally ordered a new desk chair online for pickup at the Watertown location, but unfortunately they found it was damaged. I ordered again in West Simsbury, and found that in store they had the chair for $50 cheaper in-store than online. I mentioned that to associate Matt and he said he would handle it no problem! They reduced the price to the store price & I also mentioned I had a $15 online coupon that I used but it was fine because the in-store price was even cheaper than online with it. Matt mentioned it to the manager Mark and got approval to take another $15 off!! From being bummed out by the Watertown store to being happy I took the trip because of Matt & Mark! Thank you guys!!! I will be back!”
“I had very positive experience. Christie who was at the mail desk September 16, 2025 was professional, helpful, and had a positive attitude. Each patron who came in was treated in this way. It was nice to see an employee who has excellent customer service.”
8:30AM - 6:30PM
123 Farmington Ave, Bristol
Shipping Centers
“I was the said “service agent” that was deemed rude and condescending by Linda on 4/13/2025. I’ve worked in this exact store for 10 years now and have been the pinnacle of customer service. Our store and myself in particular will stand for NO form of bullying. This women came into our store and used the self service machine we have in the front. This customer asked me whether she had to package the item as prompted on the screen, I responded with “I’ll do that part for you.” As soon as that nicety was extended unfortunately the rest of the process was ignored. Upon walking this women through the rest of steps and suffering the attitude that was unwarranted, I professionally said “you have a nice day.” About two minutes past and she comes back in to give me a peace of her mind. The four other customers that were in the store at the time as-well were just as confused by her behavior and apologized that I had to deal with that day to day. But of course we are not human beings.. we just scan your amazon packages. Respect is mirrored with respect. We don’t care how old you are, we don’t care what color you are, we don’t care how you identify, if you’re a bully, you will not be welcome here.”
2 - 4PM 10AM - 1PM
18 E Main St, Bristol
Shipping Centers
“The blonde lady with glasses is pretty nice but the other lady makes me a bit uncomfortable. I try to avoid her as much as I can. I wish they would post shifts because yikes it just feels like she hates everyone and makes you walk on eggshells tbh I try to leave there as fast as I can. Even just being in the line is uncomfortable to be honest because it affects the whole atmosphere of the place. She does her work though without issue! It's just that Id rather avoid her shift so I'd appreciate it if you would let us know who will be in when. Either way I hope that lady gets well soon but once again she works just fine.”
8:30AM - 6:30PM
222 Main St, Farmington
Shipping Centers
“I came in to ship a portrait of my late husband back home and had a wonderful experience with Taylor. She was very kind and helpful during such an emotional time.”
“I've been quite satisfied with my interactions with employees at this location.As someone that's personally witnessed customers complaints.. their dissatisfaction is many times the employees simply following the rules.I wish everyone could work in customer service at least once”
“Convenient location and friendly staff! Recently shipped a package and the staff member helped me package up the item and ship it out. I purchased a large shipping envelope from the store and it was reasonably priced. Overall, the service was great and I shipped my package in under 10 minutes. Will be returning in the future!”
“It’s a small post office but have always found customer service is excellent. I especially want to thank Sarah. She is a great employee and has always gone above and beyond to help the customers.”
“It's alright. Sometimes its really slow... but if there is only like 2 people in line... you should be ok. ,the counter staff (98% of them) have attitudes, never smile (unless being condescending). I feel uncomfortable ASKING these People any questions. I feel like if i ask a question that requires actual work to answer, i will catch the sharp end of the most DISGUSTED look in history. We, the public, are definitely burdening these depressed individuals. I am not sure how they keep thier jobs..unless,of course, the manager is the head cheerleader. Who knows. Next time you're there, smile and say hello how is your day, to the cashier....?”
“This post office is usually very busy. The folks here are friendly and do their best, and are also usually very overwhelmed and understaffed. If I'm in a rush, I go elsewhere.”
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“Went there with my daughter for a passport appointment. Quick, great service, and seamless! I went to the Avon USPS and they canceled my appointment without calling. At this location, their photo services were down but they called me to let me know with plenty of time for me to go to the CVS across the street beforehand. This is definitely my go to USPS from now on!”