CVS Health is a leading healthcare provider offering a range of services, including coronavirus (COVID-19) testing. The company's testing options include lab testing and rapid testing, catering to eligible individuals in select states. However, high demand may cause delays in lab test results. Customers generally praise the staff at CVS for their friendliness and willingness to address any issues that may arise. The staff is described as making efforts to correct any errors, such as addressing problems with prescription information, and being accommodating in resolving such matters. In one instance, a customer was particularly grateful for the assistance provided by a staff member who went out of her way to fix an issue with the customer's profile and provide a coupon code when the customer's insurance did not cover the purchase. However, the company's gift card sales process has faced some challenges. A customer encountered difficulties when attempting to purchase a Steam gift card, as the store had reached its daily limit on such sales, despite the customer only wanting to buy one card. This led to a refund being processed, though the customer noted the refund was still pending. Overall, CVS Health appears to provide a mixed customer experience, with positive feedback on the staff's helpfulness balanced by some operational challenges, particularly around gift card sales.
Excellent customer service and in past and now employees at cvs been there for years. This is amazing.
January 2024
Better than Walgreens, but still a big corporate dumpster fire. The staff seem very nice and even on a busy day when they're stressed try to help. The pharmacists seem overworked and underappreciated. CVS as a company lacks all care and humanity that even the most vile of sewage rats have
November 2023
All and all not a bad staff but sometimes I get a text about an in process order to see when it may be ready other times nothing .. trying to speak to the pharmacy is wildly hard on hold for 20 minutes with no one answering to just say please hold awhile longer ..
