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“Let me tell you about the experience I just had at Verizon in the Dixwell plaza hamden... Alex was patient and courteous and answered all my questions and even helped me save money on my bill! Thank you!!”
“Tim was absolutely amazing with helping my mom get a new phone. She has an older phone and was afraid of losing her contacts and pictures but Tim made the process super easy and we were in and out! Thank you, Tim!”
“I had a great experience when I was in the area and needed to switch out of my overpriced verizon plan. The clerk jawad was super helpful throughout the way and super informed about the whole process and made it super easy for everything and made switching a breeze for me by explaining everything thoroughly to make sure I wouldn't be overpaying like I did for Verizon.”
“I was there today.. I was having trouble setting up my new phone at home, so I went to the store.
Rafael had me up and running in moments..
He clued me in on some accessories I was interested in and removed all the mystery.
All in all, a great experience.
Looking forward to picking up some headphones next week?.”
“I had a wonderful experience shopping for my new phone. Jordan provided excellent customer and answered all my questions without making me feel dumb.The only negative was the store itself. I guess the ac was broken because it was extremely hot and I felt like I was going to pass out if I had to stay any longer.”
“We got off to a rocky start trying to migrate 3 lines from a competitor. Most of the problem originated with the mother-ship on the 800-number and continued when we visited this location. They eventually helped us figure it all out and I wanted to than Dariel the store manager. I rated "4" based on the whole experience and I blame the folks at the 800-number for over-promising and lacking on the follow-through. This store is likely a "5" if you were to go in start with them. Thanks Dariel for taking the time.”
“Vinny helped us get my Mom upgraded to a new iPhone and activated. The store has a fresh design and the business of cell phones is still booming. Just take our money, we are assimilated.
Marisa Balletti-Lavoie”
“Went into tmobile because I was having issues with my iPhone sending picture to androids. Although it was giving a hard time to fix Luis and Eddie took the time to work through all the possibilities and took over working with IT. Thank you for your fast work and customer service”
“I went to the Brass Mill mall location for help getting my sons phone reset because of problems with the screen. I had been to 2 other locations for help and was pretty much blown off. I was lucky enough to get Emily who took her time, figured out a strategy and completed the reset for me. I couldn't be more happy with the service. Emily is the best! Don't lose her!”
“I was having problems with my phone so I went to the W.Main Street store, not helpful whatsoever. The girl/lady running the store was eating corn chips. I can smell it when I walked in. She did NOT stop eating. She continued to touch my phone,computer & every other machine in the room, ugh, she continued to put her hands in the bag & eat corn chip after corn chip & stuff em in her mouth!After all this, I decided to go to the store on Lewis Avenue. She was very professional. Took care of my problem & I was on my way.I recommend Lewis Ave, rather than W.Main Street.”
“I happened to go into the Xfinity store in Waterbury, Ct on Wolcott Rd to see what I could do with my services to make it more affordable, I was soooo lucky to get paired up with Taysha , OH MY GOODNESS is she an AMAZING asset to that store !!!She really puts the customer first , has their best interests at heart , she makes a difficult situation an easy process , she really knows her business and her knowledge is exceptional!!Xfinity should be so proud to have her representing the brand !!!She explains how I could make big savings with my mobile phone by leaving my current at that time , now I’m with Xfinity /verizon and I LOVE IT !!!She stays on top of her work at all time I’ve seen her interact with other clients and she is so professional and sweet at the same time , which is very comforting!! She very efficient and makes the process so easy !!I will ONLY WORK with her , not saying the other employees are not helpful cause they are but she is the one I will wait for cause I know she will take take of me as she just did the previous client !!!Trust me she is worth the wait !!Taysha is NOTHING SHORT OF THE BEST CUSTOMER EVER!!!I will never try to do anything over phone with Xfinity again Customer service is horrible and problems never resolved .I’m so thankful to have met with Taysha so I will ALWAYS do business and bring business , spreading the word around to friends and family to go see her !!! I Highly recommend her !!!On another note I will also like to compliment the manger in that store as well his name is Fanuel such a pleasure to speak too and also very helpful!! As we know today customer service has really gone out the window , but not with Taysha and FanuelSo to whom it may concern, please do something for Taysha, she is so DESERVING, would really appreciate it!!!And Fanuel too !!A new and forever client to that store !!!”
“Today we needed a cell phone case for my husband's new Galaxy 24. We were helped immediately by Wilfredo who was so courteous and friendly. I hate going to places that are meant to up-sell you ( I get it, that's their job) and hassle you or try to get too pushy. Wilfredo was the exact opposite. He told us about the current promptions, options and watches available without making us feel pressure to buy them. I noticed also bilingual staff which is really helpful for all the Spanish speaking clients they serve in this area. A woman came in needing help in Spanish and they were ready and willing to help. All of the men working there seemed to have really great customer service skills. All customers seem to be at the forefront at this location....
Thanks Wilfredo! A+++++++
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“I don't frequent the store often, but when I do, I'm almost always greeted by friendly staff, who take the time to hear what's going on so they can offer appropriate information and solutions. Can't say that I have ever been disappointed. I always seem to walk away with genuinely positive experience. Well done.”
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“I’ve been a Pilothouse Communications client going on ten years. They’ve always been there for me with their time and expertise, and are quick to help when we need it. Most recently, Pilothouse helped me transition our three offices from the regular old bulky phone systems, into one new cloud based system and WE LOVE IT. The new system has quickly paid for itself, weeds out all of the spam calls and is up to date with all the latest technologies/platforms. Thank you Jessica and Steve! -Jason”