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“Absolutely enjoyed working with Kennedy, I came in with a broken phone, she built up a good affordable plan and got everything done in less than 30 minutes. Can’t ask for better service than that”
“I went into the Verizon on Wolcott St to get my phone upgraded. I was greeted by Kathy, the owner, she was very busy but made sure to greet and give attention to all the customers waiting. She went from person to person and tried to help everyone while customer's phones were updating or being transferred. She was so friendly and personable and I enjoyed chatting with her. There were two other employees working with other customers as well. From my observation, they were knowledgeable, patient, & friendly. Etan helped me and he made the transfer of my II Pro Max to 17 Pro Max so easy. He was friendly and made general conversation along with Kathy, that it made it feel more like a visit than a business transaction.
This is the kind of customer service that seems to be fleeting these days, but thankfully, it still exists at this Verizon store.
If you are in need of an upgrade or just want get started, go see Kathy and her staff. They are so knowledgeable of the product they are selling and they seem to genuinely care about the time that they spend with you. As busy as they were at no time did I feel rushed or dismissed.
Thank you Kathy & staff for a great experience!!!”
“Tim was absolutely amazing with helping my mom get a new phone. She has an older phone and was afraid of losing her contacts and pictures but Tim made the process super easy and we were in and out! Thank you, Tim!”
“Hector helped me purchase a new iPad Pro for my business im so happy with my purchase. He was very informative and answered all my questions. He made the process smooth and easy !”
“"The entire experience, from selecting my new number to activation, was hassle-free, and I appreciate AT&T’s excellent customer service and reliable network coverage”
“If I remember right, everybody was awesome treated me like a queen. I felt very comfortable asking a few questions and that’s about all I could say keep up the good work.”
“If your upgrading or adding a line I recommend you ask for Destinee! She made the upgrading process of my kids 2 phones smooth,easy and quick. Hands down my best experience dealing with a phone company! Thanks Destinee for your patience! I know who and where i will be using for any of my phone needs!”
“I had a scary issue with deleting a game which had pop-ups of ads and a warning about viruses. I was in panic mode. I visited the AT&T store on Broad St Meriden and Leonard fixed everything in about 5 minutes. I can't say how relieved I am with how professionally he dealt with this issue. Love this store!”
“All sales representatives were extremely patient, knowledgeable and helpful. I worked with James and Josh.
I would recommend the Verizon North Haven, Washington Ave.”
“Wonderful experience from start to finish! Easy to schedule the repair via text after the insurance claim was filed. The screen looks better than it did before in terms of quality since he replaced it with a Samsung factory glass, makes a big difference in quality! He was honest, friendly and professional!”
“Went to this particular location after contacting customer care and a previous location with no luck. The nice women salesperson who works for this location is very smart and knowledgeable. She went above and beyond to take care of my phone issue. Thanks again for the great customer service.”
“Looking to fix my cell phone crack screen and must say this guys actually walk the Xtra mile to fix my brocken screen,good job guys..and thank you very much for taking the time..to help me..definitely recommend there service..”
“I had an amazing experience at Total Wireless by Verizon in Waterbury! The girl at the front desk is super friendly, patient and knowledgeable. They helped me find the perfect phone and plan for my needs. You can tell they really care about their customers!
Side note: store is super clean, and organized! Even though they are fairly new, I am so thankful to have a physical local location for them!”
“I just want to say Ashley is the most amazing and helpful person I’ve ever came across dealing with a cellphone services and her perfectionism and dealing with conflict is paramount I will only ever being returning to her anytime I have anything to deal with”
“I recently visited The Fix for a phone repair, and I'm thoroughly impressed! Quick service, fair pricing, and friendly staff. Highly recommend!
Thank you, The Fix!”
“I was welcomed immediately, and all my questions were answered politely and professionally. Michael even set my new iPad up for me and explained what the next step would be when I got home. I am very happy”
“I came in an Wilfredo took good care of me I was able to switch from Cricket to Tmobile and was able to upgrade to the iPhone 16 for a great price and got me a amazing deal!”
9:30AM - 7:30PM
580 Lakewood Rd, Waterbury
Mobile Phone Accessories
“I was looking to switch my service so that I can have more high speed internet. I use my phone all day long and I need high speed for music and watching YouTube. This service is the absolute best.”
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“Brandon was so helpful and patient with us when switched service providers. We encountered difficulty with our online order but Brandon was able to troubleshoot and get it figured out for us.”