Colonial Mazda Parts is highly praised for its friendly, helpful, and honest service. Customers appreciate the welcoming atmosphere created by staff members who go above and beyond to assist, whether they are purchasing a new vehicle or needing repairs. Many reviews highlight the exceptional experience with salespeople such as Jason and Adam, who are described as knowledgeable, personable, and patient, ensuring customers get the best deals and feel comfortable throughout the process. The dealership's management, including a manager named Rich, is also noted for making customers feel at ease from the moment they walk in. The service department receives high marks for its professionalism and dedication. Ismael Ruiz, in particular, is recognized for his honesty, transparency, and willingness to help beyond expectations—driving customers home during lunch breaks, assisting with insurance claims, and providing regular updates. Customers mention that the repair team is capable of handling third-party warranties, which other dealerships may avoid. Many customers express satisfaction with the vehicle delivery process and the overall buying experience, citing the dealership’s smooth, simple process and attentive staff. The dealership’s amenities, such as a comfortable waiting area with Wi-Fi and a coffee station, add to the positive experience. Overall, Colonial Mazda Parts is seen as a top choice for purchasing and servicing Mazda vehicles, thanks to its friendly staff, professional service, and a genuine focus on customer satisfaction.
I had a very good experience here with Cody and everyone else I met. They all were very friendly, helpful, and did not pressure me at all--even when I took some time to make the decision (and probably asked far too many questions). Extremely happy with the new car as well.
May 2022
Best buying experience ever! I highly recommend this dealership and especially our salesperson Adam Marshall. He was very personable, knowledgeable, friendly and patient. The entire staff was great, but he really stood out amongst his peers. ( purchased CX5 and love it)
July 2021
I am the proud owner of my very own Mazda CX-5, Zoom Zoom. Thank you Brette Boockvor and your team at Colonial for making this happen for me, and for taking such good care of me. It’s an amazing feeling to have bought a car by myself in my name. I feel liberated. You guys were awesome!
