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“Louis came for our annual oil burner service as per our contract. He was very thorough and did not rush through the job. I felt confident that our system was serviced properly and I appreciate Louis’s work ethic and demeanor.”
“Hello, I'd like to share with the world, my service experiences with Mitchell fuel services. Their sales representative named Kate M., is a true professional at her job. My wife and I are bi-coastal residence, so it's very important to have someone you can trust in your corner on both, West and East coast. Kate is my go to person here in New England. She always listens to my questions and concerns and does exactly what she promises each time I make a request. That said, "customer service" could be her middle name. Thank you so much for being there for me Kate. I will continue to be a loyal Norbert Mitchell customer as long as I can count on a person like Kate. Happy Holidays and thanks for listening!”
“I can’t say enough great things about Hocon Gas Company, and especially about Mark. From start to finish, the experience was professional, responsive, and genuinely customer-focused. They sent Mark out right away when we were having an issue on the coldest day!!
Mark went above and beyond to make sure everything was handled smoothly. He was knowledgeable, patient in answering questions, and took the time to explain everything clearly. It’s rare to find someone who combines expertise with such great communication and follow-through. Thankful for Mark and Hocon!”
“Seamless experience during a recent 20’ one way truck rental.
Equipment was ready when I arrived; moving supplies were expediently gathered and the truck itself was nearly new as an added bonus.
Staff was friendly and accommodating.
Only gripe: one way rental charges are quite steep, frankly higher than the base charge plus actual miles round trip would be, even though a one way is only being driven half that distance.”
“Been customer for over 30 years. The office staff and service call staff have always responded to concerns, furnace issues promptly. Servicemen have been professional and efficient and always get the problem fixed. Very pleased”
Propane
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“I recently received fireplace service from Leahy's Fuel, and I wanted to share how pleased I was with the experience. My technician, Kyle, called to let me know that he was on the way and arrived right on time. He took the time to educate me on several aspects of the unit's operation. He answered all of my questions thoroughly and clearly. Kyle's was professional, knowledgeable, and a pleasure to work with.”