United States Postal Service
Post Offices,
Shipping CentersHours:
23 Backus Ave, Danbury CT 06810 Hours
About United States Postal Service
The United States Postal Service (USPS) is the only organization in the country that regularly delivers to every residential and business address. Committed to providing secure, reliable, and affordable delivery of mail and packages, USPS manages over 30,000 retail locations and constantly innovates to improve customer experiences. This particular location at 23 Backus Ave offers a mix of experiences. Some employees are described as outstanding, pleasant, and accommodating, while others are reported to be miserable and unhelpful. Customers have had to strategize their visits to avoid certain workers who make the experience unpleasant. However, the majority of reviews highlight the excellent customer service provided at this post office. Employees like Todd and Randy are praised for their efficiency, knowledge, and willingness to go above and beyond to assist customers. The manager, Joe, even went the extra mile to call a customer after hours to ensure a timely delivery of live bees. Overall, the 23 Backus Ave USPS location seems to be a well-run post office that offers a mix of experiences, with the majority of customers reporting positive interactions and exceptional service from the dedicated staff.
Most Recent Reviews
September 2026
Don’t expect eye contact or a smile. Customer service should be a positive experience but never is. In there 9/1/26 9:45
August 2026
They are always super helpful here! I do wish their hours were a little better.
July 2026
Ritu saved the day today. After the Brewster location system went down, she took care of us for a passport and photo application. She didn’t complain at all and was happy to help. I wish everyone had such a positive attitude everywhere else. The other staff at this location looked happy to help as well.
More Comments(104)
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