PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The company provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up their purchases at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. Customers have praised the East Hartford PetSmart store, finding it a breath of fresh air compared to the busier Manchester location. The staff at the East Hartford store are described as friendly and helpful, going out of their way to assist customers and ensure a positive experience. The store's ease of access and short wait times have also been highlighted as advantages. Customers appreciate the wide range of products and services available at PetSmart, including the pet daycare option, which can be a convenient solution when their pets are particularly energetic. Overall, PetSmart is praised for its ability to cater to the diverse needs of pet owners and their furry, feathered, or scaly companions.
Dani the manager was so helpful and kind with assisting with a return as well as the other employee that assisted. Every time I come to this store everyone is helpful and welcoming!
July 2026
Jay your associate was Great! I call about a pet pool. Jay told me they were out, but ask for me to hold and found 1 in the store not were it normally would be and offered to hold it for my arrival. Thank you Jay for great customer service 🏆
July 2026
I love this Petsmart. I bring my dog here for her grooming, and buy my pets foods (few of them). Always good experiences. Very nice staff.
