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“Oniya was great!! Professional, friendly, knowledgeable and helpful. Couldn’t ask for a better experience. Best customer service. I stopped in with my little ones. This is the only location with public access in this region.”
“Love this credit union . I have been a member here for the last three years . Brenda is always a pleasure to work with she is very knowledgeable about the credit unions products and explains them very well.”
“I've been with Citizens for 15 years both for personal and business. There have been times when I was disappointed with service but not very often, mistakes happen. Definitely better service than BOA or Charter both of which I refuse to ever deal with again. The only thing would ask is for a better location for the Mystic branch because downtown is not very convenient due to the traffic and drawbridge etc. Maybe something in Old Mystic? Its comforting to know they have branches all over New England, especially when traveling. Overall I would recommend Citizens!”
“I had the pleasure of being assisted by Cheryl during my recent visit to the bank. She was incredibly friendly, patient, and attentive to my needs. Thank you, Cheryl, for making my experience so positive!”
“I have been banking exclusively with NFCU since 1986 and haven't changed banks because besides having great products, the customer service is exceptional. I have had fraudulent charges that NFCU alerted me to and took care of everything. I have financed 7 different new and used vehicles over the years and only once did I get a better interest rate from the dealership. That is 875 batting average for my bank. There are some opportunities for in person banking at different locations, but the online experience including the NFCU App is so simplistic and user friendly that even my computer illiterate elderly father could easily navigate ?.”
“From opening kids' bank accounts to managing our small business, equity for remodeling and selling our home, the emotional turbulence of divorce and relocating - we all still bank with Chelsea even though we are farflung because we know if we call, someone who feels like they know us will respond. The Best.”
“My wife and I had over the years owned several businesses and needed to downsize our banking affiliations.We decided to utilize Dime Bank in East Lyme because Connie made our transition plan effortless.I We have recommended Connie to several of our friends who have been very pleased with the services and empathy she has displayed.”
“Brought my son into the headquarters and sat with Aaron Domingo. He took the time to explain things to my son in a way that he would understand, made him feel very comfortable. I highly recommend Aaron for all of your banking needs.”
“Nothing but praise for Navy Federal and this branch. They consistently beat rates for car loans, home loans and investments. Their customer service is top-notch. Everyone we have referred to them says the same thing. If you have been thinking about checking them out DO IT!”
“I always have extraordinary service with Chelsea Groton, while using the app, the website or utilizing the video chat CSR. I, myself, worked for Chelsea Groton 20 years ago and have known their stellar reputation for excellent service! It is also a further benefit that Chelsea is a community bank and not owned by a large entity out of state. From past experience in dealing with other banks, I can honestly state that this is a huge benefit! In any case, Chelsea Groton is an excellent bank for any and all financial needs.”
“I have been a Chelsea Groton customer for many years. The employees have always handled my questions, concerns, and assistance with my financial needs with respect. I am grateful for all their support over the years and I will continue to remain a loyal customer. Thank you!”
“Charter Oak delivers a first-class banking experience where I feel my business is both valued and appreciated. Every single team member that I have interacted with has a customer-focused mindset and a “can-do” outlook. Charter Oak has earned my banking business.”
“I saw so many positive reviews about Mrs Kelly Robert and I must confess that surely she is a skilled professional trader and the best among all as her clients all said, she managed my account after I Invested $1000 and got a successful withdrawal of $12,000 within few days of my investment, up-till now am still so shocked and surprised "It always seems impossible until it’s done with Mrs Kelly, your hard-earned money is 100% secured/Safe trust me you have nothing to lose or to be scared of at all, You can contact her via.”
“I had a very nice experience here todag. I had to wait in line for a bit, but the brunette lady who took care of me today was so friendly and kind, it felt more like visiting a friend. What a wonderful customer experience, really made my day.”
“Cassidy H. & Allyson V. Are outstanding. They go above and beyond to make sure that you walk away knowing what ever the issue was, now has a resolution. I’m very grateful to have this caliber of service in Norwich. Thank you ladies for making a difference.”
“Called to ask about what I needed to open a bank account with citizens and Katrina was very patient and informative regarding everything I would need. Thanks Katrina.”
“I’m 100% SATISFIED ⭐️⭐️⭐️⭐️⭐️/????
M & T Bank in Norwich, Connecticut branch,
Our light years above the rest. When it comes to Customer Satisfaction, in the financial industry.
Ms. Laurie Eng, (GM)
at M & T bank and her, Well train staff of
“Professional Account Executive”
including, but not excluding every individual employed by this branch, are impeccable.
When it comes to customer satisfaction and the banking industry, M & T BANK is very professional and kind to all of their customers that I notice. They treat each customer as an individual with respect and dignity.
If you ever have any financial problems, they help to pinpoint the issue with accuracy explaining in detail what’s the problem And how to resolve it quickly and sufficiently without any loss.
(I experienced this personally)
I will always refer all of my friends and family to M & T in Norwich so they can have a beautiful experience Being treated like kings and queens in this struggling financial market.
Kudos to you Laurie, And your team.
Thank you, for all you’ve done for me!”
“Paul Mancarella(VP Branch Manager)@Mystic Parker Branch, Has been helping me with my mother's Account during her move to Massachusetts. What ever I needed Paul was there to assist me with the most minute detail of her Account, Thank you so much Paul for helping me still have some other things that have to be done but most of all,I want to express how much I appreciate you...5stars across the board”
“We use Chelsea Groton Bank for our Non-Profit Business account and they are so helpful and accommodating. Their new ChelseaLIVE application is great, and they always step up to help sponsor Norwich Events like the Fireworks. Great Community Bank. Norwich Events Organization”
“i WA$ AT A VERY NEW LOW & Became in DeBT && Vince ONCE HE Verified MY IDENTITY Vince Helped me out HE IMMEDIATELY found the $ource && With a Breif Hold Vince Even Re$olved it && THANK TOO VINCE I CAN NOW GET BACK TOO MY JOURNEY OF BECOMING A CRYPTO MILLIONAIRE, AGAIN REAL LIFE $AVER i CANT $HOW MY appreciation ENOUGH ,’”
“A Bank Teller named Gia helped me immensely when wanting to open an account with Dime Bank. She was very patient and helped me by answering all questions I had about changing to this bank. I was also very impressed by the vast amount of knowledge she has and made the process 100x easier for me. Haven’t had this kind of customer service in any bank I am glad that I came to Dime Bank.”
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“Taylor Anthony at CorePlus Credit Union was fantastic!! She was so informative and the process felt seamless. We will always do business with her whenever possible.”