The Puppy Palace, located on Main Street in Glastonbury, has been serving the community since March 2021 as a pet boutique dedicated to connecting loving homes with adorable puppies. Visitors often find a delightful selection of puppies, each ready to bring joy and companionship. The staff are frequently praised for their kindness and helpfulness, answering questions with professionalism and making customers feel welcomed. Many customers describe the environment as clean and the puppies as happy and well cared for, with enclosures that appear maintained and hygienic. However, some concerns are raised regarding the age of the puppies and the care they receive. One reviewer mentioned that the puppies are younger than advertised and expressed worries about the timing of vaccinations, which might be too close together for their age. There are also mentions of puppies suffering from separation anxiety, possibly due to being taken from their mothers too early. Despite this, owners report that their puppies are healthy, with some puppies being potty trained and sleeping next to each other, indicating good socialization. The business’s setup involves puppies in clear enclosures, which some customers find unsettling and feel that the environment is more profit-driven than driven by love for animals. Prices can be high, especially for certain breeds like French Bulldogs, which may range from $5,500 to over $12,000. While some buyers have experienced positive, affectionate interactions with staff and are happy with their new puppies, concerns about the ethical implications and the business model remain. Overall, The Puppy Palace offers a variety of puppies and friendly service, but potential buyers should consider the age, health, and ethical aspects associated with the store.
The puppyies are so cute I almost cried, the staff is great there so kind, some of the dogs can be aggressive I got bitten two weeks ago , still the best puppy place ever, I recommend going here - Anna posted Friday December 5
September 2025
Brianna in Glastonbury was very friendly, helpful and amazing. She answered all of my questions and concerns. Amazing customer service skills.
June 2025
Super clean, tons of adorable and sweet puppies, and the staff was extremely nice and helpful.
