Internet Service Providers in Groton, CT

“I had an excellent experience with Verizon and the most helpful and professional staff. David was stellar!! He was very careful not to sneeze while installing my screen cover. lol”

“Started a new internet subscription and was pleased to see a lot of choices to make. We were given a two hour window of arrival for the technicians. I liked that they texted their progress to our place so we had a little heads up on when they would arrive. Had a technician and a trainee show up. Both were very respectful and friendly. They told us what they were doing and kept us informed of their progress. Was surprised at the newer styled modem and router, which is now one box instead of the usual two. Wi-Fi was set up quickly and seems to be working well.”

“Trying to talk to a person by phone is impossible. Literally. You have to talk to a bot or some chat. You literally cannot to a person. I asked repeatedly to talk to a person It's infuriating to spend 60 minutes setting up an appointment, wait 2 hours for someone to show up to said appointment, then start all over again because chat guy forgot to put it in the system s he was text chatting to more than one phone.It is much better to drive 30 minutes to the store and talk to a person and get your bill fixed, and get your services updated and fixed.Customer service was much better & much friendlier.Xfinity needs to dump their whole online Bot/AI service from Hell! Ho back to old-fashioned customer service.”