Hardware Stores in Hamden, CT

“Outstanding Service from Eric Z at Contractors Direct

I can’t say enough about how valuable Eric Z at Contractors Direct has been to me. He has gone far beyond what I would consider the normal role of a sales agent. Eric has become a genuine part of my purchasing team.

What sets Eric apart is that he actually takes the time to understand my needs, my projects, and what I’m trying to accomplish. He doesn’t simply process an order and move on. He listens, researches options, helps me find the right products, follows up, and makes himself available when I need assistance. I always feel like he is looking out for my best interests and working with me to find the best solution.

Having someone like Eric on my side has made purchasing substantially easier and more efficient. He has saved me time, helped me navigate countless purchasing decisions, and consistently provided the kind of personal attention that is becoming increasingly rare.

I genuinely consider Eric an incredible asset to my operation. He has earned my trust, and I know that when I reach out to him, I’m not just talking to a salesperson—I’m talking to someone who understands my needs and is invested in helping me succeed.

Contractors Direct is fortunate to have someone like Eric Z on their team. Five stars doesn’t really capture the level of service he provides. If you have the opportunity to work with Eric, I highly recommend him. He is the kind of professional you want in your corner.”

“Updated: Spoke with the assistant store manager and she came out and actually helped me herself including helping me load my car when she learned of my back surgery and changed that experience. I updated this review to a fight star.

Original:
Why advertise curbside pickup if the service isn't actually functional? I checked in for a curbside pickup order and sat in my car for over 25 minutes, only to discover no one was ever coming out. I had to go inside, explain the situation, and wait even longer while an associate was finally alerted to gather my items.
​This is the only Home Depot location where I consistently run into curbside pickup failures. If a store doesn't have the staffing or system to support curbside service, they shouldn't offer it. It ends up taking twice as long as just walking in yourself.”

“Needed tools in a pinch. Came in hand. The saw chain broke and (although a quick fix) i didn't know how to fix so job took a bit longer than expected. I suggest to ask service agent to give a quick fix tutorial on common issues. The service tech was very polite and accommodating.”