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“I came in an Wilfredo took good care of me I was able to switch from Cricket to Tmobile and was able to upgrade to the iPhone 16 for a great price and got me a amazing deal!”
“I went into Hamden looking for help with my email and a new screen protector. The gentleman in there was very dismissive and didn't even attempt to help me. The next day I went into the Branford store and was lucky that Alex was working. He went above and beyond to help me. He was very patient while trying to work through my email problem and managed to get it resolved. He even found me a screen protector for an older model phone. Verizon should be proud of employees like him. Thank you Alex!”
“Tim was absolutely amazing with helping my mom get a new phone. She has an older phone and was afraid of losing her contacts and pictures but Tim made the process super easy and we were in and out! Thank you, Tim!”
“Walking into the store immediately greeted and tended to . leylanie went above and beyond to resolve my concerns with my data usage and upgrading my phone. Professional. Collaborative thinking. Overall my experience was above my expectations. Highly recommended and will be officially making this my T-Mobile store for future purchases and account matters. Thank you!”
“Uber satisfied with the attention to detail and the caring environment. Customer turned employee turned advocate.Best Wireless is a local business that is invested in the neighborhood.Speak to Marie, Kylie, Shawn or the ponytail guy.The team should be on a sitcom.”
“I recently visited the Verizon store at 1086 N Colony Rd in Wallingford to replace a broken phone, and I had the pleasure of being assisted by Stephanie and the manager, Lilly. From start to finish, the service I received was outstanding.
Not only did I get a great deal on my new phone, but they also went above and beyond to help me recover my data and reset passwords for apps I could no longer access. Their support was truly invaluable.
If you’re in need of phone services, I highly recommend stopping by this store. You won’t be disappointed!”
“My experience was amazing the customer service at this boost in New Haven 1580 chapel street was super I would recommend this store to all my friends and family I dealt with James, Pam ,Jessica and Sulay.”
“Ryan is always willing to help me whenever I have a T-Mobile concern. He has an amazing attitude with customers and is incredibly patient. If given the opportunity, see Ryan. His patience is outstanding.”
“I went into T-Mobile the other day after my phone started to crap out on me. I had Verizon prior to this and was in desperate need of a phone and I needed one ASAP Especially since I rely on my phone for work. It was a bit of a situation and we had about every possible but Ken went above And beyond to make sure that I didn’t lose any of my data and I had the most affordable option for what I was eligible for. They even sent me off a little goodie bag and told me all about the awesome free perks I’m going to get now. His customer service was top-notch, He was straightforward about how everything worked, and I did not feel like I was Having products or deals shove down my throat, there’s nothing worse than that. Thank you again Ken for your help and expertise! It is much appreciated and I will definitely be back Look forward to continuing my relationship with T-Mobile.”
“I had such a great experience today with Matthew. He was knowledgeable and attentive to me and my sister. He was able to offer us such a great deal with our iPhone 16s and my home service. I will def be going back there for all my Verizon needs. Thank you Matthew and whole Verizon team.”
“We went in to to get a new phone and Renee was extremely helpful and patient with us and helped us through the whole process we even got something for our daughter. Thank You Renee! :)”
“Recently we stopped into Verizon on Universal Drive to switch our service. Both Gianni and Lilly helped us through the process and were wonderful to work with! They were both knowledgeable, positive and super helpful! Well done!”
Open 24 hours
1155 Townsend Ave, East Haven
Internet Service Providers
“The A-Team on Church Street
If you want exceptional support from a cellular carrier in New Haven, start with T-Mobile at 109 Church Street. Store Manager Tanika and her assistant, Asia, are standout professionals—true stars of the branch and the industry. Although I recently left T-Mobile for a year of free Xfinity service, switching was disastrous: I lost cell service for 26 hours and voicemails for eight days. Despite my departure, Tanika and Asia spent two hours trying to solve an issue that wasn't T-Mobile's fault. They showed extraordinary care and technical skill, treating me like family well after I switched carriers.
Not a Carrier Recommendation:
I’m not telling you which carrier to pick—we all seek the best plan price. Even after a discount, T-Mobile was still pricier. If you value personal, high-quality support, Tanika and Asia are unmatched. But if basic support meets your needs, higher pricing may not be justifiable. It’s your choice.
Verdict on Xfinity:
The jury is still out. Problems persisted: credits promised for poor service were missed, and I spent another hour resolving it. The $600 savings buys patience for now, but after the free period, Xfinity must earn my business on price and service.”
“Mark the store manager great guy. He helped us setup our Business account from a personal in no time. None of the other store were able to help us. Mark went above and beyond to help us set up everything, transfer all lines & all the promotion on the devices to new account. Thank you! Mark”
“Attentive, conscientious staff providing good customer service with excellent, affordable internet for those who qualify for the "Internet Essentials" program.”
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“Absolutely enjoyed working with Kennedy, I came in with a broken phone, she built up a good affordable plan and got everything done in less than 30 minutes. Can’t ask for better service than that”