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“We got off to a rocky start trying to migrate 3 lines from a competitor. Most of the problem originated with the mother-ship on the 800-number and continued when we visited this location. They eventually helped us figure it all out and I wanted to than Dariel the store manager. I rated "4" based on the whole experience and I blame the folks at the 800-number for over-promising and lacking on the follow-through. This store is likely a "5" if you were to go in start with them. Thanks Dariel for taking the time.”
“I went into Hamden looking for help with my email and a new screen protector. The gentleman in there was very dismissive and didn't even attempt to help me. The next day I went into the Branford store and was lucky that Alex was working. He went above and beyond to help me. He was very patient while trying to work through my email problem and managed to get it resolved. He even found me a screen protector for an older model phone. Verizon should be proud of employees like him. Thank you Alex!”
“Tim was absolutely amazing with helping my mom get a new phone. She has an older phone and was afraid of losing her contacts and pictures but Tim made the process super easy and we were in and out! Thank you, Tim!”
“Walking into the store immediately greeted and tended to . leylanie went above and beyond to resolve my concerns with my data usage and upgrading my phone. Professional. Collaborative thinking. Overall my experience was above my expectations. Highly recommended and will be officially making this my T-Mobile store for future purchases and account matters. Thank you!”
“Uber satisfied with the attention to detail and the caring environment. Customer turned employee turned advocate.Best Wireless is a local business that is invested in the neighborhood.Speak to Marie, Kylie, Shawn or the ponytail guy.The team should be on a sitcom.”
“I recently visited the Verizon store at 1086 N Colony Rd in Wallingford to replace a broken phone, and I had the pleasure of being assisted by Stephanie and the manager, Lilly. From start to finish, the service I received was outstanding.
Not only did I get a great deal on my new phone, but they also went above and beyond to help me recover my data and reset passwords for apps I could no longer access. Their support was truly invaluable.
If you’re in need of phone services, I highly recommend stopping by this store. You won’t be disappointed!”
“My experience was amazing the customer service at this boost in New Haven 1580 chapel street was super I would recommend this store to all my friends and family I dealt with James, Pam ,Jessica and Sulay.”
“I went into T-Mobile the other day after my phone started to crap out on me. I had Verizon prior to this and was in desperate need of a phone and I needed one ASAP Especially since I rely on my phone for work. It was a bit of a situation and we had about every possible but Ken went above And beyond to make sure that I didn’t lose any of my data and I had the most affordable option for what I was eligible for. They even sent me off a little goodie bag and told me all about the awesome free perks I’m going to get now. His customer service was top-notch, He was straightforward about how everything worked, and I did not feel like I was Having products or deals shove down my throat, there’s nothing worse than that. Thank you again Ken for your help and expertise! It is much appreciated and I will definitely be back Look forward to continuing my relationship with T-Mobile.”
“Ryan is always willing to help me whenever I have a T-Mobile concern. He has an amazing attitude with customers and is incredibly patient. If given the opportunity, see Ryan. His patience is outstanding.”
“My wife and I who are older senior citizens were having issues with our telephone and we’re looking to buy a new one because the phone would not stop. When we walked in, we were greeted by smile and the representatives name was Luis. He sat with us for over an hour to troubleshoot and fix the phone and also to find us the best phone for our financial needs. It was one of the most easiest process that I have gone through and I will absolutely be back to this young man anytime I need anything done. Kudos on the back for doing a well job and actually caring about people and it not being a job for him.”
“We went in to to get a new phone and Renee was extremely helpful and patient with us and helped us through the whole process we even got something for our daughter. Thank You Renee! :)”
“Recently we stopped into Verizon on Universal Drive to switch our service. Both Gianni and Lilly helped us through the process and were wonderful to work with! They were both knowledgeable, positive and super helpful! Well done!”
“Needed help transferring data from an old phone to my new phone. Jerry was very helpful and quick to assist, store is clean and staff was attentive. A pleasant experience.”
“Look, I hate going to the phone store. Not as much as the DMV or the dentist, but it's rough. I'm always prepared for a clerk to try and upsell me or send me to the website, and I assume it'll take more than an hour.
This location is, in my experience, a huge exception to the rule. Both times I've gone in the past 18 months, I've had somebody knowledgeable who understood what I was looking for and was able to help. In the most recent example, the guy helping me (I think his name was Frank?) took care of something like 4 account changes at once, and it took maybe 15 minutes.
I'm not gonna say I enjoy going here more than, like, a restaurant. But grading on the mobile store curve, I'm really glad this is the local T-Mobile.”
Open 24 hours
1155 Townsend Ave, East Haven
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“Attentive, conscientious staff providing good customer service with excellent, affordable internet for those who qualify for the "Internet Essentials" program.”
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“I had a Great experience with Michelle she was awesome, patient and very knowledgeable, and friendly not only with me but with every customer that came in, Michelle was the only salesperson working on this busy Saturday and literally got all three of us done without getting overwhelmed or frustrated not one time. while waiting for my phone to load she was faced with a very difficult customer and handled that great and did not let that affect her performance with us and still was nice to them even though she was faced with nasty comments and rudeness thank you Michelle!”