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8:30AM - 1PM 2 - 4:30PM
115 Main St, East Berlin
Post Offices
“It's a quaint, country post office. The two ladies are very friendly, helpful and also very knowledgeable.
They also have a quite a variety of stamps. I thoroughly enjoy going their.”
“Visited the post office around 4pm on a Wednesday. The gentlemen working recognized that we were not super familiar with postage and kindly taped our package (while noting that it did need to be taped), helped us figure out the zip code to an address we were given the incorrect zip code to, and gave us the address of the nearest UPS for a return we needed to make through them. We were very thankful for his patience and assistance.”
“Our postmaster, Temple, is just the best! Mail often gets screwed up here-either companies put our street address or send it to the East Hampton zip code which takes it to the East Hampton post office instead. He has taken the time to make a list of all of our addresses/post boxes & really goes out of his way to ensure we always get our mail promptly in an area without mailboxes. Always helpful, always friendly, he goes the extra mile when others don’t. He even decorates our little post office with his own decorations for holidays & events, creating a really warm neighborhood vibe. We have been through 4 postmasters at this location in my 4 years here & I have liked them all, but I really hope Temple sticks around!”
“This team is the best ever encountered : friendly, patient, efficient and cheerful even under pressure. They never shut the doors 10 minutes before 5 like other clerks do : they stay late and accommodate all customers. The Durham P O team is the best!”
9AM - 12:30PM 1:30 - 3PM
780 Worthington Ridge, Berlin
Post Offices
“May not have everything a bigger post office has but Berlin is very fortunate to have a total of 3 post offices for such a small town. Gets the job done and for me very convenient”
“I like this post office. It is much better than going to the New Britain post office (in my humble opinion). I am usually able to get in and out of here quickly.
The staff here is always helpful to me.
There are cheaper options for shipping larger items, but as far as the U.S. Postal Service goes, this place is top notch.”
10AM - 1PM 2 - 5PM
110 Main St, Rockfall
Post Offices
“Convenient but very small post office. Usually has only one person behind the counter. If you happen to need stamps and 2 people are ahead of you, it may take a while. But it's has a more old fashioned feel and I like that.”
“The manager is extremely helpful and friendly, would highly recommend this post office. I called the wrong office yet he was still happy to assist me with tracking down a package even though it didn't pass through his zipcode. Very pleasant and easy to talk to on the phone. Five Stars.”
“11/29/25 We walked into get passport for our 3 children. Asia greeted us very kindly and delivered speedy service. She walked us through the process and was very knowledgeable. My wife and I felt very welcomed and at ease with the whole process start to finish. Asia processed our paperwork quickly and accurately. Manuel patiently took our kids pictures even though some of the kids were wiggly. Top notch service. We are very pleased. A staff member came out and gave our kids activity books, stickers, and crayons to our kids. Very accommodating. Extremely professional and efficient! Thank you and Great Job Asia!”
“Usually pretty quick in line. Never stood there for a long time. Only had 1 issue a year ago trying to send a package out that was prepaid and it was for up to 5 lbs, it weighed 2 lbs and kept saying it's too heavy...?
Now I do everything online besides a couple things. But staff is usually friendly. Went just the other day and 1 guy was up there and no line! Very friendly older gentleman”
“These guys have been absolutely incredible in the process of locating my packages. The pastfew years I have moved around the state and dealt with many post offices across Connecticut, and Portland by far cares the most about the individuals in this town.Not sure if they got a new post master or what exactly happened because when I first moved here I was having some minor delivery issues, but they seriously go above and beyond to help people out and they deserve some real recognition for it.Be a decent human when you talk to them- they’re stretched very thin, and still are managing to do their best despite the circumstances. They risk their lives daily to get us our Amazon packages and Time magazine subscriptions. Thank you guys.”
“I’ve had great service here from multiple people. I have even had them call me concerning a package there was an issue with and when it arrived Michael called me. Complaining about the customer service and the delivery service is 2 different things. Some people just want to complain about something.”
9:30AM - 5:30PM
135 Chestnut St, New Britain
Post Offices
“I just moved here not too long ago, I came in with three small children with 4 items to send. The nice Lady in the tinkerbell hat (receipt says clerk 27) gave me an awesome experience with a speedy check out and great customer service. I would totally recommend this place! Awesome job with the staff. Thank you for your service!”
“I was just telling the two postal workers on duty how much better it is coming here compared to most other post offices in the area.
I figured since the majority of people take the time to write about bad experiences that it wouldn't hurt to take a few minutes to say thank you to a job well done.
My girlfriend has kind of an e-commerce business on the side and since she works from home I usually drop off her packages, so I have to go to the PO almost every day to drop them off and get a receipt. Depending on my day I sometimes have to go to other branches amd I have to say that the difference compared to most is pretty substantial. As opposed to most other branches, the wait times are pretty minimal and the staff is pretty cheerful and genuinely seem to appreciate the customers who walk through the door. Its usually the same woman who works most days. I dont know her name, but she is usually there most days around 11 or so when I come in. She is great and a pleasure to work with. Always very nice, always very pleasant and im guessing is good at her job because even with a line the wait time is pretty short.
Unfortunately this is not the case with most other PO's (rocky hill is also pretty good). The wait times can be absolutely insane at times and the staff look miserable and almost make you feel guilty for walking in the door and inconveniencing them with your business.
So thank you Cromwell Post Office and thank you to the woman who works most days. You rock and you always make coming there quick and easy. And I will make an effort to smile more even though I am smiling on the inside haha.”
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“So Julie at Cromwell post office was rude and unhelpful- the manager at Cromwell agreed and got us into Middletown post office for our passport
We were met with 2 individuals Sue and Bree who were helpful, service friendly and knew who Julie was bc they had dealt with several others that had bad experiences at Cromwell
Therefore this is a shout out to those individuals- Julie and Bree- who went out of the way to help us- when the rest of the postal service let us down- and were kind humans
Middletown post office- Bree and Sue- thank you- to your manager that helped us and runs a kind service friendly office”