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November 2023 by Timothy Allensworth
Well organized with all the shelves properly faced the deli guys could use some pep in their step (three guys served six costumers in a half hour) and speak up when calling customer numbers but the all other departments were on top of their game considering it was a rather busy evening
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November 2023 by Arianna Donofrio
great store. 3 stars because your self checkout lady likes to hover over people while they’re ringing out, which is pretty ridiculous, hounding customers in line is absurd and disrespectful.
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November 2023 by Donna L.
This review is completely a reflection of your failure to deny entry to people who feel the need to their no service dogs to the grocery store.Thanks to to another customer I was able to avoid the aisle full of dog poop which had been run over by a cart and smeared down the hall. I saw the dog I multple aisles with their owner struggling to get them under control. Later on I saw another woman with a dog lying in the top of the carriage. Hopefully the next person to use that carriage sanitizes it. The only dogs who belong in the grocery store are those performing a service their owners require. Picking something off the shelf, maintaining balance of the owner, alerting for low blood sugar and seizures ect. If you want take your dog shopping go to a pet store, Home Depot, or Tractor Supply, not the grocery store.
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October 2023 by Sara Lennon
Yesterday, on a super busy Sunday, there was something I couldn't find and so I asked a worker if they had something and the manager was right there and kindly went to the back and found it for me. Honestly, I thought it was so kind and appreciated the care they have for their customers. Growing up in Naugatuck, this is always my go-to grocery store! Kindness goes a long way, thank you.
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September 2023 by Carl H.
Big Y markets seem to be the best of the supermarkets in CT but that is not saying much. I moved here from an area of the country that had Kroger and Publix Markets that were exceptional, so none of the supermarkets here are even close when compared.The bakery at Naugatuck Big Y is very nice. The store is lacking in healthy options for vegans and they do not carry any decent tasting fresh salsa. I go to Stop and Shop in Cheshire for that.They really need to work having more baggers. Most of the time the checkers end up bagging my groceries and do a poor job. Heavy things on top of eggs and smashed bread items are not uncommon.Another problem is shopping carts all over the parking lot. It is true that the fault lies with the lazy customers who do not put their carts back in the designated area. However, knowing this is true, an employee needs to be sent to the parking lot frequently to collect the stray carts to cut down on damage to cars.I suggest the corporation sent people to learn how things are done at stores like Publix that are rated high in customer satisfaction.
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September 2023 by Dannielle sanford
My neighborhood market big y.Provides narcan prescription if necessary not all places do and they aren't judgemental about it call ahead usually only have 1 2dose box in stock and I usually get mine there.
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September 2023 by Joyce Costa
I like this supermarket, but there was only one employee who was super rude to me, she seemed upset about something and walked past me almost pushing me and didn't even apologize and when I went to the cashier to leave it was her who attended to me, was rude to me, didn't ask me if I had my big y card to get a discount, that is, she wanted me to pay extra, and when I was done, I said thank you to her and she with an ugly face at my side, didn't want to answer me, her name is Donna. I just wanted to do my shopping and unfortunately I left there feeling upset ?
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September 2023 by Lacy
Remodeled a few years ago, looks great, has everything you could want, pizza, subs, sushi, etc. Love their large baked goods selection.
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August 2023 by Chris Vanduzer
Over all usually a great experience but lately the deli has been a let down. On Sundays they seem to be under staffed . The people who are working are trying to take care of every customer but are just overwhelmed. The deli manager needs to plan and schedule better .
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August 2023 by Charissa Hope
Self check out girl this morning was super rude. I didn't pay for the bag and didn't even notice, I usually bring my own so I automatically just hit 0 every time. She came up to me shaking her finger with a huge attitude telling me to pay for it. I was trying to say. "OK sorry you can charge for me it.", but she cut me off and was super snotty and rude saying, "NO YOU NEED TO PAY FOR IT" I took all my stuff out of the bag and walked out . You don't shake your finger at people, and you don't talk to them aggressively for no reason. It's a 10 cent bag that rips before I even get to my car.
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July 2023 by Gene Weiss
Great place to shop. Really clean and well stockedPersonal were very friendly.
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June 2023 by Christine G
They sell expired food with mold. I will be reporting this to corporate. I purchased these May 30, 2023. These falafels expired 2 weeks ago on May 16, 2023.Response to Owner: How to do better would simply be to discard expired food.
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May 2023 by Karina D.
Ryan was my cashier while I was doing a huge instacart order and he really helped me out as much as he could, separated items. Did whatever he could to help make the process as fast and as easy as possible. He has amazing customer service skills and honestly he really should be rewarded or get a raise!
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May 2023 by Karina D
Derek and Allie were very helpful and very kind! I appreciated the customer service I received from them! They deserve a raise!
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May 2023 by Kevin Gilleo
Best shopping center in Naugatuck in my opinion ?. Always stocked with the everyday items plus decent specials. Love the app to get discounts on gas, and store items.
