The CVS on Bridge Street in Naugatuck is known for its top-notch service and friendly staff. Customers appreciate the kind and professional employees who often go above and beyond. The management is praised for keeping the location clean and organized. However, the pharmacy faces challenges with staffing, leading to long wait times and backed-up prescriptions, especially at the drive-up window. The pharmacy staff is hardworking but sometimes overwhelmed, and additional help is needed to improve customer service. Despite these issues, the pharmacy technicians are professional and well-trained, contributing to a generally positive experience. Security concerns due to crowds have also been noted.
The computer was showing the coupon collector full and needed to be emptied. The associate opened both machines to find they were not close to full. Much time lost waiting for an associate.
January 2026
The people who work in the store is very very nice I love this store.😊👍
December 2025
Just went there they had nobody working the counter. Had to use the self checkout. The self checkout didn't work properly and apply a coupon that was texted to me. This a store that sells prescription drugs with nobody at the counter. A very poorly run company!!!!
