The CVS on Bridge Street in Naugatuck is known for its top-notch service and friendly staff. Customers appreciate the kind and professional employees who often go above and beyond. The management is praised for keeping the location clean and organized. However, the pharmacy faces challenges with staffing, leading to long wait times and backed-up prescriptions, especially at the drive-up window. The pharmacy staff is hardworking but sometimes overwhelmed, and additional help is needed to improve customer service. Despite these issues, the pharmacy technicians are professional and well-trained, contributing to a generally positive experience. Security concerns due to crowds have also been noted.
