CVS is a business that has received mixed reviews from its customers. The staff is generally praised as being great and friendly, particularly the pharmacy staff. However, the corporate-designed web and phone contact interface has been described as frustrating and difficult to navigate. Despite some changes over the years, the New London location and its staff have been consistently pleasant and helpful. The manager of the New London store, in particular, has been lauded for going above and beyond in customer service, even accommodating a customer who was a few minutes late for a flu vaccine appointment and resolving an issue with their rewards program. Overall, CVS seems to provide a positive customer experience, with a focus on friendly and attentive staff, though the corporate-level systems and processes may need improvement.
I was at CVS in New London Gabriela was friendly, helpful and very patient with me helping me find what I was looking for. I am certain that I will continue shopping there.
February 2026
Nice location and clean store, I bought my toothbrushes there
January 2026
Had to ring a button at the checkout counter to get rung out. Then clerk asked me to wait so he could let someone into the bathroom. I didn't mind that, just the initial wait.
