Colonial Cadillac in New London is highly praised for its excellent customer service and wide range of vehicle-related offerings. Customers appreciate the friendly and welcoming staff, who are never pushy and often go above and beyond to ensure a positive experience. The sales team, especially one representative known for humor and helpfulness, has transformed the car buying process from a stressful event into a pleasant journey, with many customers expressing satisfaction and eagerness to return. The service department is recognized for its quick, efficient work, often accommodating trade-ins and providing discounts for repairs. Tim in service is particularly noted as the best, with customers highlighting his promptness and helpful attitude. The dealership also excels in after-sales support, offering parts, tires, accessories, and maintenance, making it a one-stop shop for vehicle needs. Customers value the professionalism and genuine care shown by the staff, which has left a lasting positive impression. Overall, Colonial Cadillac is viewed as a trustworthy and customer-focused dealership that offers a comprehensive and satisfying experience for buyers and service clients alike.
Employees very polite and work done on time. Unfortunately part needed for repair was not immediately available and must return for that.
August 2024
I'm a return customer from MJ Sullivan now colonial Cadillac, Mrs B in service Help me out with my vehicle although they couldn't reduplicate the problem the service was great thank you I'll be coming back again Mr. Andino
August 2024
Tim in service is the best! My father and I own a local dealership and we needed help on a Caddy that we took in trade. Tim got us right in and got the work done quickly. Other Caddy dealerships in the area didnt even pick up the phone! Highly recommend them
