The UPS Store in New Milford is a locally owned business offering packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. Reviews describe it as a quiet, clean, and large space where the staff are often pleasant, helpful, professional, and patient. Customers report that employees go above and beyond, are extraordinarily helpful with shipping and other services like printing and notary, and work to find the best shipping cost. Some note the staff can seem to take their time. A point of frustration for one customer was an unexpected computer usage fee for printing that was not clearly communicated. Overall, many customers are highly satisfied and recommend the store for its expert service and helpful staff.
I love getting my mail at this ups store. Everyone is pleasant and takes the time to get to know you. When I walk in I’m greeted kindly and helped fast and efficiently! Will continue doing business with them!
May 2026
Lee was great! Definitely an improvement of her previous employees!!
March 2026
This UPS store was purchased by the loveliest family. I happened to come in as a customer during their ownership transition and have gotten to see them grow. They are doing such a great job with the business. They hire lovely staff. I absolutely enjoy the friendly people every time I stop by this business. Highly recommend... read full comment
