Verizon's Newington store offers a variety of services for mobile, 5G home internet, and business needs. Customers can visit in person or shop online, with options for in-store appointment scheduling, online orders with free 2-day shipping, same-day delivery, or pickup through express lockers. The staff is generally friendly and helpful, with employees providing quick and thorough assistance, such as installing screen protectors or upgrading phones. One customer appreciated a knowledgeable staff member who made the transaction pleasant. However, some experiences were less positive; a customer faced issues with setting up a business account online and experienced delays in refunds. Others noted that wait times can be longer when returning products, especially if there are multiple customers. While staff are attentive and polite, they may sometimes be unable to resolve more complex issues directly but can provide useful information to connect customers with the right support.
Worked with Ethan to upgrade our phones. He did a great job explaining options and walked us through the process. Definitely recommend him.
June 2024
Walked in, said I want the best apple watch and I'll be on my way. Some really nice guy helped me, I forget his name, and I was in and out. It was lovely.
February 2024
Super friendly, helpful people, I brought in a 3rd party screen protector because I couldn't do it myself and they had it installed for me in minutes
