Verizon's Newington store offers a variety of services for mobile, 5G home internet, and business needs. Customers can visit in person or shop online, with options for in-store appointment scheduling, online orders with free 2-day shipping, same-day delivery, or pickup through express lockers. The staff is generally friendly and helpful, with employees providing quick and thorough assistance, such as installing screen protectors or upgrading phones. One customer appreciated a knowledgeable staff member who made the transaction pleasant. However, some experiences were less positive; a customer faced issues with setting up a business account online and experienced delays in refunds. Others noted that wait times can be longer when returning products, especially if there are multiple customers. While staff are attentive and polite, they may sometimes be unable to resolve more complex issues directly but can provide useful information to connect customers with the right support.
The Newington CT Verizon store was awesome!!! Jeannine, Mike and Lindsay were all so helpful patient and kind!!! They are an awesome addition to Verizon and an asset to your company!!! Thank you Audrey
August 2026
They don't give employees enough access to solve many issues in have been having. The staff is friendly any knowledgeable with getting you connected to what they can't do.
June 2026
Had a great experience and saved over 100 a month switching from ATT! Mike and the whole team there went above and beyond to make the whole purchase of 6 devices easy and painless and would highly recommend going to see them!
