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“Ali was very friendly and knowledgeable. She helped us navigate the passport renewable. As well as replacing a lost passport, she guided step by step and made the process very easy, I highly recommend coming here for all your passport and post office needs. WEPA!!!”
“This is the best USPS office i have ever been to. The staff are really listening to me patiently and trying to help me, using their expertise. No wonder there are many good ratings on google map. Definitely use this one over others.”
“Someone needs to give Mariam a raise! Mariam helped me with sending two international packages and she could not have been more helpful. She didn’t make me feel rushed and did everything with a smile. What a surprisingly positive (and professional) USPS experience…I hope someone reads this and gives her a raise. :)”
9AM - 1PM 2 - 4PM
5 Court St, Branford
Post Offices
“This is by far the best post office I have ever visited. The staff there are super- helpful and friendly. It is small and a bit hidden away but has a lot of charm and character. A great alternative to the main town post office.”
“The post office in our town is the greatest. The nicest folks behind the counter in all my dealings with them, and I've been a customer for 35 years. Luis, Oxana, Scott, and Shaneeta are the best. It seems like they can't do enough to help. Passports, packages, etc. All good.”
“Colby is amazing he is always pleasant and professional. I've been in there with some pretty long lines and he continues to smile! He makes this location great to go to.”
“Alex was so helpful –– I came in with my husband who had just worked a night shift. It was the only time we had to submit our son's passport info – I made an appointment online, however, never hit submit, so that appointment was never really made. Alex said it was no issue but would take a little time since he would process it in between customers. We were out of there in maybe 15 minutes!”
“Very happy with the service handling a refund. The staff paid attention to my questions and handled the matter expeditiously. Thank you USPS, I appreciate your help.”
“I sent two packages: one needed to be forwarded, and for the other one I needed a box. The employee helped me remove the old labels from the first package, found a box for me, and showed a lot of patience when I mixed up the order of the addresses on the box.”
“Went for walk-in passport hours and didn’t have high expectations but Ebony was absolutely amazing. She was so helpful and made a usually stressful process feel quick and easy!”
“I’m not sure why this location has such a low rating, I’ve been using this as my main post office for the past three years and I’ve had nothing but positive experiences! The staff, specifically, Bob, are incredibly helpful and friendly!”
“I've lived here for three years and I've never had anything but good experiences here. The staff is courteous and efficient. It would be nice if they were open later but that's true of a lot of things.”
“This is not a Post Office for the public. It is just a building which your mail carriers operate out of.Clearly the folks leaving negative reviews are d*** as dirt.”
8:30AM - 4:30PM
1447 Middletown Ave, Northford
Post Offices
“The workers at this location are personable, helpful, and friendly. There is sometimes a line/it moves slow, but it's a small post office and lots of times during the day when it's not busy at all.”
“Came here because my local USPS was mobbed! Sal was very friendly & helped me choose the best option to ship my documents. He was very knowledgeable & didn't try to up sell me on any services that I didn't need. He was very patient & allowed me to pick the perfect "cute stamps" I was looking for too! I appreciated his honesty & great service. This branch was clean, practicing social distancing & everybody was wearing masks. It was a great experience & I wanted to let them know I appreciate all their hard work during these difficult times out there.”
“Mary is incredible!! Always so positive & welcoming, goes above & beyond every time I see her. Thanks for all the passport help today Mary you’re the best never change!! ❤️”
8:30AM - 4:30PM
75 Farwell St, West Haven
Post Offices
“Dang that’s a lot of bad reviews….so im the only one that thinks they are awesome in the post office??♀️ and my mailman the old guy is very sweet and has good manners and conduct I’ve never had an issue I guess how you treat people that’s the treatment you get back…”
“Its very narrow inside this postal office and pick-up your Postal Office box mail; purchase stamps and shipping out; out going mail. Besides the, customer service quality is okay. Very slow, but needs improvement on business ethics on staff.”
“I actually love that this post office is conveniently in the center of town and feels safe. When my boyfriend was deployed they helped me figure out how to send packages and even though it took a while to get through the labeling process, they didn't complain like other post offices. Here, though the staffing was limited I didn't feel like a burden. The line wait time can be long especially depends on time of day -- but that's at every post office. And there may not be an easy drive thru drop off but I've never had issues just walking inside to drop mail after hours at the designated box. I don't think many people who have a good experiences leave enough reviews compared to when there's an issue so I wanted to leave a good note.”
“I have always been treated well when I bring my packages to send or buy supplies. So many negative reviews about staff but I think they are all doing a great job. My mail carriers are considerate and I have only had one package not arrive in over 40 years. I do miss the Amazon hub that used to be at Rite Aid but so far, carriers have done a fine job including the USPS carriers. Thank you.”
“I never had a problem with this post Office. I read the comments and I say whoa! Hold on wait a minute these people are human beings too. They’re not robots that work there. They do the best they can and I appreciate them.”
“I'm waiting on a package, but I found out that packages are heavier this year than it's been in 30 years. I feel for those mail workers around Christmas.”
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“Always friendly, they remember their regular names, that is customer service you don't get in most other places. The guys at the desk are personable, funny, helpful, and professional. They have po boxes, slot to drop mail pre-stamped. They sell packaging products, even tape. Prices are listed, but it can be a bit much, but the staff is helpful. The line can be long at lunch hour, but stop in after 130ish and it's pretty peaceful. Parking lot is easy to get in. Getting out can be rough if your trying to go south (left), but I generally go right and then try to u-turn it just turn at most convenient spot.”