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“For a government facility they are fantastic.The employees are friendly and they actually care, Management tries to help you as much as possible and they answer their phones.If you do have to wait a long time it is Simply because they don't have enough funding, You can tell that employees try their hardest and recognize that there are issues They do what they can for the ones that can control and other ones that'll admit to that are issues.”
“This is by far the best post office I have ever visited. The staff there are super- helpful and friendly. It is small and a bit hidden away but has a lot of charm and character. A great alternative to the main town post office.”
“Always friendly, they remember their regular names, that is customer service you don't get in most other places. The guys at the desk are personable, funny, helpful, and professional. They have po boxes, slot to drop mail pre-stamped. They sell packaging products, even tape. Prices are listed, but it can be a bit much, but the staff is helpful. The line can be long at lunch hour, but stop in after 130ish and it's pretty peaceful. Parking lot is easy to get in. Getting out can be rough if your trying to go south (left), but I generally go right and then try to u-turn it just turn at most convenient spot.”
“Alex was so helpful –– I came in with my husband who had just worked a night shift. It was the only time we had to submit our son's passport info – I made an appointment online, however, never hit submit, so that appointment was never really made. Alex said it was no issue but would take a little time since he would process it in between customers. We were out of there in maybe 15 minutes!”
“Ii have never been more impressed with a group of postal workers as I was today. What a wonderful group of women !! Extremely friendly and helpful ! Thank you ladies for you patience and support trying to set up my new PO box ?”
“This team is the best ever encountered : friendly, patient, efficient and cheerful even under pressure. They never shut the doors 10 minutes before 5 like other clerks do : they stay late and accommodate all customers. The Durham P O team is the best!”
“Very happy with the service handling a refund. The staff paid attention to my questions and handled the matter expeditiously. Thank you USPS, I appreciate your help.”
“I sent two packages: one needed to be forwarded, and for the other one I needed a box. The employee helped me remove the old labels from the first package, found a box for me, and showed a lot of patience when I mixed up the order of the addresses on the box.”
“Went for walk-in passport hours and didn’t have high expectations but Ebony was absolutely amazing. She was so helpful and made a usually stressful process feel quick and easy!”
“I've lived here for three years and I've never had anything but good experiences here. The staff is courteous and efficient. It would be nice if they were open later but that's true of a lot of things.”
“Convenient but very small post office. Usually has only one person behind the counter. If you happen to need stamps and 2 people are ahead of you, it may take a while. But it's has a more old fashioned feel and I like that.”
“This is not a Post Office for the public. It is just a building which your mail carriers operate out of.Clearly the folks leaving negative reviews are d*** as dirt.”
“This is for one patient man in particular that works there...every time I see him here he is in a calm patient mood no matter how busy or what happens and he's very sympathetic about his other employees and never complains”
“Came here because my local USPS was mobbed! Sal was very friendly & helped me choose the best option to ship my documents. He was very knowledgeable & didn't try to up sell me on any services that I didn't need. He was very patient & allowed me to pick the perfect "cute stamps" I was looking for too! I appreciated his honesty & great service. This branch was clean, practicing social distancing & everybody was wearing masks. It was a great experience & I wanted to let them know I appreciate all their hard work during these difficult times out there.”
“I feel lucky to have this post office in our town. The staff are always amazing, and the prices are consistently lower than UPS, FEDEX and other private carriers who don’t even treat their employees well.”
“Mary is incredible!! Always so positive & welcoming, goes above & beyond every time I see her. Thanks for all the passport help today Mary you’re the best never change!! ❤️”
“I actually love that this post office is conveniently in the center of town and feels safe. When my boyfriend was deployed they helped me figure out how to send packages and even though it took a while to get through the labeling process, they didn't complain like other post offices. Here, though the staffing was limited I didn't feel like a burden. The line wait time can be long especially depends on time of day -- but that's at every post office. And there may not be an easy drive thru drop off but I've never had issues just walking inside to drop mail after hours at the designated box. I don't think many people who have a good experiences leave enough reviews compared to when there's an issue so I wanted to leave a good note.”
“I have always been treated well when I bring my packages to send or buy supplies. So many negative reviews about staff but I think they are all doing a great job. My mail carriers are considerate and I have only had one package not arrive in over 40 years. I do miss the Amazon hub that used to be at Rite Aid but so far, carriers have done a fine job including the USPS carriers. Thank you.”
“I never had a problem with this post Office. I read the comments and I say whoa! Hold on wait a minute these people are human beings too. They’re not robots that work there. They do the best they can and I appreciate them.”
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“The workers at this location are personable, helpful, and friendly. There is sometimes a line/it moves slow, but it's a small post office and lots of times during the day when it's not busy at all.”