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“My husband and I went today to upgrade our phones Ashley, Michael, manager the whole staff was amazing friendly phenomenal customer service. I recommend this T-Mobile store got out of there in an hour.”
“A solid company store with clear explanations and a good attitude and setting expectations and results numbers don't lie !!!! They're great I've upgraded twice here over the years they are very knowledgeable!”
“I stopped by the Norwalk optimum store and what a breath of fresh air. Ken and the team were awesome - they helped me as I had a remote issue - swapped it for a new one no questions asked. So much easier and friendlier than customer service. They made my day - thanks for being so friendly and efficient!”
“I've personally been through numerous such service installations over the past decades and I must say that this was the absolute BEST one I've ever experienced. The technician was cordial, professional, did everything to my satisfaction and left as though no one had ever been here except my new fiber internet was chugging away. I know I've read bad things about Frontier installation but this was the exact opposite. Kudos to the tech who did this.”
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“Dyshawn is the freaking man. I watched this dude patiently, politely and pleasantly handle like 12 customers while dealing with some crazy BS that I brought him to upgrade my grandfathered plan and add my lady's number as another line. Our situation took over an hour, totally our fault as we came in with incomplete information and had to figure some stuff out on the fly. Never did the smile leave this dudes face and not only did he do what we asked, he also hooked us up with some awesome promos we didn't know about and got our phones upgraded. We came here because we had a lame experience at the Norwalk store with a new employee who didn't fully understand what he was doing, but in my 10+ years with T-Mobile that was my first unpleasant experience. Almost everyone is like Dyshawn, top tier customer service, knowledgeable and friendly. I am extremely happy and even though it's a bit further from my house I will be coming to this location for as long as I live here. TMobile 4evah!”