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“Thank you Donald for all your help! I contacted Verizon customer service multiple times to assist me with previous bills. I needed a detailed bill for pay off purposes, and no one was able to help me. However, all the representatives told me they no longer have access to my Account and are unable to assist me. I went to the Trumbull location at White Plains Road and was told to try this location as they are a corporate location and may be able to assist me. Upon coming to this location, Donald quickly assisted me and solved my problem. I was struggling with this billing issue for a month and it took him less than 5 minutes to provide me a detailed bill. Thank you!!”
“Optimum should be proud of employees like Carter, his customer service abilities are excellent from start to finish. He listened, took the time to understand, and provided the equipment and explanation necessary to remedy our situation ... and all with a great attitude.”
“I went two days without phone service, and Jalen Nelson was amazing. He spent over three hours trying to fix my phone. When it couldn't be repaired, he helped me get a great discount on a new phone and its accessories. He was incredibly patient, professional, and kind. Outstanding customer service.
Thank u, Jalen!”
“Called and was told my order was ready for pick up. Arrived and sure enough my order was ready. Friendly staff who quickly verified account and I was out the door with my new phones. Convenient, reliable and worth picking up your product there.”
“I want to Boost Mobile 1739 East Main Street. I met Jacob, A young man that works with a Boost Mobile. Very intelligent, he knows about cell phones He sold me a phone to meet my budget.. Very courteous and trustworthy. I will bring my business to.
Him I am very happy with my new cell phone. Thank you, Jacob. I will let my family know.
Of the service that I received there.”
“this place has been the best when it comes to customer service !!!!
Aj has helped me with everything when it comes to troubleshooting, billing issues and as well as explaining what's going on with my account. I advise people to go to this location instead of the east main location. This store has culture and the other is just people who doesn't want to be there. 10/10”
“I had a great experience at T-Mobile, especially thanks to Dre. He was incredibly friendly, helpful, patient, and professional. He took the time to explain everything clearly and made the whole experience easy and enjoyable.
It’s not every day you meet someone who genuinely cares about helping customers. BTmobile is lucky to have someone like him on the team!
Highly recommended!”
“Mylaris was absolutely phenomenal and incredibly kind. She helped me not only with the questions I had, but also with the questions I didn't even think about. As well as how to find the products I needed. If she could perhaps get a raise and or cape, for being such a super hero. It would mean a lot to me. I can't express how much easier my day and needs became due to her.”
“Jacob was amazing,
I came in this morning for my yearly upgrade after my phone started to act up.
Jacob was so sweet and patient with me browsing the phones. He was understanding, knowledgeable and attentive all while juggling a steady stream of customers looking to pay bills in between.
He was very impressive and kind and
I highly recommend this location for phone related needs it seems to have the most outstanding team!!!!”
“Frontier needs to train their customer service representatives with alot more knowledge of issues that occur with their services, I've called and have gotten someone that has no idea what am talking about so c'mon Frontier do something about this issue....other than that the service itself is pretty reliable!!!”
“Moving into a new house after 22 years is very stressful but the 3 people at Optimum really helped make the process with internet and cable go much smoother. Their kind words and assistance were top notch. Over the phone for the initial setup, cancellation of old service at previous house, and installation tech : Shane, Jim, and C.J. They were the great employees at optimum that helped so much. Above and beyond”
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“Arminda helped me fix a problem that I spent a hour on customer care before coming in & went to an authorized retailer for with no help. When I came into this location she was able to fix my issue In 5 minutes and tell me more about my T-Mobile benefits. Thank you so much!”