Firestone Complete Auto Care in Norwich, CT has been helping neighbors since 1926 by providing reliable auto care services. Customers appreciate the comprehensive solutions offered for all vehicle types, including tire sales, oil changes, brake inspections, and engine repairs. The staff is known for being polite, helpful, and transparent, explaining repairs and providing quotes upfront. Many reviews mention that appointments are recommended, as the shop tends to be busy, but once there, customers are often in and out quickly—sometimes within an hour. The mechanic work is highly recommended, with positive feedback on the quality of service. However, some customers advise calling ahead for emissions testing due to equipment issues that can vary in functionality. Communication about wait times and pricing is clear, which helps customers make informed decisions. Overall, Firestone strives to deliver timely service and expert advice, making it a trusted choice for vehicle maintenance and repairs in the Norwich area.
Everything went smooth after I got my appointment. I just wish y’all ONLY had available appointments to choose from online to skip the always call to tell you it’s not available thing lol
July 2024
Mechanic work here is great from my family's experience! However if you want to get emissions done here, call ahead. over the years I have a good 50/50 of their emissions equipment working or not working
June 2024
I highly recommend making an appointment, they are very busy which is a great thing. I was in and out in about an hour and they were very informative and explained a few things they found that would need to be fixed soon and gave me qoutes. I will make another appointment soon to get those things fixed with them
