O'Reilly Auto Parts store #5295 in Old Saybrook, Connecticut, is known for its helpful staff and quality service. Customers appreciate the friendly and helpful staff, including the manager, who is always on the floor helping customers with a smile. The store offers a wide selection of parts, tools, and accessories for various vehicle needs, making it a preferred choice over other stores like Walmart. The store provides free services such as battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. They also resurface brake rotors and drums and offer a free Loaner Tool program with a refundable deposit. Customers have had positive experiences, especially with staff like Zach, who assisted with a battery replacement even when it was past warranty, and Lea, who was described as helpful and lovely. While some mention that prices can be a bit higher, many value the store's good warranty on car batteries and the knowledgeable assistance they receive. Overall, O'Reilly in Old Saybrook is considered a reliable and friendly place for auto parts and repairs.
Zach was such a big help to me today, had a complicated battery change and he made sure it got done! Thank you so much phenomenal customer service!
July 2025
Just had a bad battery in my car brought it to O’Reilly auto parts old Saybrook Zach the manager helped me out. The battery was nine days past warranty and he switched it out. No problem. Excellent experience O’Reilly auto parts in old Saybrook is my go to place for all my car part needs.
July 2025
The BEST auto parts store experience i have had. Thank you all for having Zach here. Amazing manager who answered all my questions about my new battery, and even helped me with additional advice. Will for certain return to this location!
