PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products for a variety of pets, including dogs, cats, birds, fish, reptiles, and small animals. Customers appreciate the friendly and caring staff, often highlighting specific employees for their exceptional service. Grooming services receive particular praise, with many pet owners noting how well their pets are treated. One customer mentioned how a groomer helped their anxious dog feel comfortable and left looking great. The store also provides training and bath services, which have made a positive impact on pet owners who feel their animals are treated with care. The checkout experience is efficient and pleasant, with customers recognizing the professionalism and kindness of the staff. Many feel that the customer service at PetSmart is memorable and uplifting, making it a go-to destination for pet needs. With options for online shopping and convenient pickup, alongside various services like dog training and grooming, PetSmart continues to meet the diverse needs of pet owners.
Excellent service and every staff member there was helpful, professional, and friendly. I am closer to Waterbury, but after too many bad experiences over there, it is WELL worth the drive to come to this location! Will definitely be back!
August 2026
The girls in Plainville always take care of my pets grooming needs.
July 2026
Very nice place to visit i love the hair cut on my dogs
