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8:30AM - 6:30PM
34-3 Shunpike Rd, Cromwell
Shipping Centers
“Excellent staff and everything I've shipped from here made it safely to its destination. They do a great job packing items for customers. Can be pricy since it's just a UPS franchise store and they're not actual UPS employees, so it feels like they're just making up the prices sometimes, but again... Packages get where they're going. That's more than I can say for FedEx and sometimes the post office.”
8:30AM - 6:30PM
285 Berlin Turnpike, Berlin
Shipping Centers
“Mailing return packages to Amazon, had the wrong location on one of them I don’t think it’s a hammock day. William was so kind to help me change the drop off location.
He was patient and efficient. So nice to have that kind of service”
“Great manager! Needed a charger in a pinch right before the store was closing and he was able to help me out even though they didn’t sell the charger there. Very classy!!”
“The woman who was working at the Glastonbury UPS Store (Bertucci's Plaza) was so helpful to me last week, and I wanted to publicly thank her for all her help when I had inadvertently mislabeled the boxes I was shipping back. Thank you! You're awesome!”
9:00 AM - 5:30 PM
137 S Colony St, Meriden
Shipping Centers
“We purchased a printer here last week in February 2025. The associate, a female, who helped us was very knowledgeable about every printer and helped us decide which would be best for our needs. We purchased an HP Envy 7900e for printing documents and photos. The printer has been excellent! I would recommend this Staples if you're in the market for a printer.”
8:30AM - 6:30PM
1077 Silas Deane Hwy, Wethersfield
Shipping Centers
“I had to return an Amazon order and this one needed a label. The young man printed it and took care of it for me Alwsys efficient at this UPS. I prefer this to any other”
“I created a 2x6 full color banner using artwork I designed and was able to pick it up the next day (about 12hrs later), with adhesive corner style hangers for leas than $40…you CAN NOT beat it!!!”
“Very nice FedEx store. Never a long wait and the staff are very helpful in general. Easy access from the Berlin Turnpike. Good to see people enjoy what they are doing. I've never had a package lost or damaged.”
“Hector was wonderful and really saved my day! Without his dedication to making sure my package went out safe and in a timely manner I would have had toCome All the way back out here so thank you so much!”
“Needed to have printed a 3x4 banner. The original image had very poor resolution, yet the print came out very well. Pleased with help and instructions by the associate who assisted me. Would come back again for more printing needs.”
8:30AM - 5PM
456 Main St, Middlefield
Shipping Centers
“I don’t normally write reviews, though I’m writing to highlight a positive experience that I recently had at FedEx Office. I went in there to make four poster sized prints. I’m a perfectionist, and though I was being polite, I fully admit that in retrospect, I was being handful because I kept having the clerks adjust the photos again and again until they were to my exact liking. This ended up taking a considerable amount of time. However, in spite of that, Diane and Thomas were both extremely helpful, patient, pleasant, and above all professional. Even though I was being very nitpicky, they always had a smile on their faces and made me feel like a valued customer. I now have the prints up on my wall and they look great thanks to Diane and Thomas.”
“A couple of days ago i went to get some photos printed, the nice lady in the front named “Katherine” directed me to the printer where there was directions that helped me out completely, after that she made sure to let me know if i need anything else, i appreciate nice hard working people who don’t have an attitude which she happened to be. Keep up the good job!”
8:30AM - 5:30PM
145 New London Turnpike, Glastonbury
Shipping Centers
“Wow! I’ve never experienced such kindness at a post office!
I came in to mail a box of birthday gifts for my 1-year-old granddaughter, but I wasn’t fully prepared. I didn’t have tape, and the first staff member (an Indian lady) told me to go buy some for $3.50. She also measured my box and said because it was slightly oversized, the postage would be nearly $40 instead of $25. I left, disappointed.
Sitting in my car, I decided to try again. I taped up the box using some recycled tape and went back inside. The first lady was gone, replaced by another Indian lady and an older gentleman named Abe. While she was a bit slower, Abe impressed me right away—he was serving customers swiftly and efficiently, often working with two at once. He clearly knew what he was doing and kept the line moving.
When it was my turn, Abe remeasured my box. Unfortunately, the first lady had been right—it was still too big for the lower rate. He gently asked if I’d consider reboxing it, which motivated me to give it a shot. I left again, thinking I might not bother—but I came back a third time.
Abe waved me over and, to my surprise, offered to help me! He found not one, but two boxes used boxes, tested them both, and helped me tape it all up with care. While doing this, he kept serving others, moving nonstop with grace and patience.
I know it’s not customary for USPS to assist customers with taping, let alone packaging stuff. And, being here multiple times I’ve never seen this, here or at any US post offices across the country. But, obviously this man noticed my dilemma and took it upon himself to be a kind soul.
Abe went far above and beyond. His kindness, efficiency, and generosity absolutely made my day. I hope his boss sees this acknowledgement of his excellent service. Because of people like him, the world truly is a better place. Thank you so much, Abe!”
9AM - 6:30PM
141 South St, West Hartford
Shipping Centers
“Ashley Ganon at DHL West Hartford has been a great help with ensuring my package is delivered safely & when I am available to receive it! I was on vacation & contacted by Ashley, asking if I had any need to reschedule because a signature was required for delivery. Realizing I would love to have the date switched, it was does seamlessly and in a timely manner that didn’t result in chaos. That is so appreciated. The most valuable thing in life to me is time, and I really commend a job well done. Kudos to Ashley, she has great customer service reactions and intuitions, give her a big raise!”
“I return every three years to get an updated family timeline banner reprinted and this year it was more than 10 feet long! The staff helped me get a new printout for my reunion, but this time I also requested aid in sending my file to another FedEx center so another relative could also print a copy. Gayle Ann went over and above to communicate with the NY office to assist in making a perfect duplicate. I had great help from two staff who got me started also. Thanks so much!!’”
“Amani to the rescue! Staples was busy, so I decided to call the local FedEx which is only a couple of miles from my house. I thought they only did shipping, but gambled and called. I need two copies of my resume rather quickly for an interview. Amani told me to come on in and she would have the printer ready. She guided me through the process. She reviewed the print job before I did and wasn’t satisfied, so she reprinted and the quality was spectacular. Additionally, FedEx doesn’t charge the extra fees that Staples does when you go to the counter for a print. Staples is such a racket. Now knowing that I have FedEx close to home and have treasures like Amani working there, all of my printing will be done with FedEx!”
2 - 4:30PM 8:30AM - 1PM
115 Main St, East Berlin
Shipping Centers
“Stephanie has been very helpful every time I come to send my packages. She answers my questions patiently with a smile on her face. Seems to know other regulars and calls them by name to greet them. Great customer service!!”
“We kicked off a marketing campaign today for our family business. With only an old flyer to work off of, Raymond and the team in the print services department at Staples in Newington were 'clutch' in creating gorgeous poster boards and advertising materials for us. We appreciated Ray's knowledge, kind and attentive manner, and speedy turnaround. They will be our 'go-to' partners moving forward! Thank you, Ray and team!”
“I had an exceptional experience at the fedex on 544 farmington avenue 2 times in a week with a representative named Zaelon. He was professional, knowledgeable, patient and kind, not only to me but I observed other customers receiving the same impeccable service. Zaelon is a breath of fresh air and an asset to the fedex corporation. I would highly recommend this fedex to handle all of your business needs!”
“Visited the post office around 4pm on a Wednesday. The gentlemen working recognized that we were not super familiar with postage and kindly taped our package (while noting that it did need to be taped), helped us figure out the zip code to an address we were given the incorrect zip code to, and gave us the address of the nearest UPS for a return we needed to make through them. We were very thankful for his patience and assistance.”
“After a very poor customer service experience at Glastonbury i decided to call the west Hartford location to see if i would get some help beyond "you have to have the design in your email" (for business cards). I called print & marketing (in west hartford) , shared the nightmare i had at Glastonbury with Alyssa. She was so awesome! very understanding and even invited me to their location to help my situation. When i arrived i was so impressed ! i met Mike the manager there and he shared his sympathy with me but then not only helped me get my order right. He also guided me through the mobile app and helped me save some rewards points for the next visit. Between Alyssa and Mike i'll absolutely take that 20 min drive from Glastonbury for my business supply needs. Thank u guys so much !”
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“Today I had THE MOST ENJOYABLE experience and interaction that I have ever had with a USPS employee! ASIA deserves to be recognized by management for her exemplary customer service. She is outstanding, and is most deserving of a bonus, a raise, and a promotion!
She was the only employee working, it was 10 mins before closing, and yet she was still smiling brightly, and was professional, polite, kind, and energetic with each and every customer! Asia was a true bright point in my day today, and I'm sure in many others' as well. In my 50+ years, how many times have I said that about an employee at the Post Office, well, not until today.
Thank you for your kindness and positive energy, Asia! If only more people in the world were like you...
4/11/2025”