“We have used this UPS store for shipping, for returns, for copies, for notary work... it doesn't matter what we need, they can all handle it. David, Lynn and even the young kid with blond hair all treat you as if you are the most important person in the world. UNCONDITIONAL RECOMMENDATION!!!”
8AM - 6:30PM
100 Main St N, Southbury
Mailbox Centers
“I visit this UPS about once a month to return items purchased online, and have always been met with fast, efficient, and friendly service, even though I always pop in at the busiest times (weekdays around 5 pm, or Saturdays around 2 pm). Today, I mistakenly brought an item that was only for return to USPS, only realizing after I had entered the store that I should have brought it to the post office, not UPS. The staff still kindly taped up my unsealed package for me, slipped the return shipping label into a plastic shipper, attached it to the package and placed it in their USPS outgoing bin. This was very much appreciated, as I had rushed in after work, on my way to another appt, and it was my mistake in not reading my own shipping label carefully.”
“Amarley saved the day! I came in during a torrential rainstorm and had a very heavy bike rack to return to Amazon. I had spent an hour trying to figure out how to get all of the parts back into the original box and in spite of having taken them out of it I was becoming convinced it was not possible. Amarley not only helped me carry it in, he also spent over 20 min figuring out how to get it back into the box!
Amarley was helpful, patient and very courteous. A job well done!”
8:30AM - 6:30PM
47 Waterbury Rd, Prospect
Mailbox Centers
“We had a issues with returning an item from Amazon the staff here were very polite and friendly and helped big time with issues we had this place went above and beyond to assist us if you come here the lines are out the door and yet this place works very efficiently doing the best they can to speed up the process to get everyone in and out all while always maintaining great customer service..Highly recommend”
“I had the best experience at the UPS New Haven store. Needed to get a large package to co-worker who is facing a challenging illness. Gil was extremely helpful in assisting with the packaging and suiting me it would arrive safely and in good order. I return a week later with another package and once again Gil was there to assist and ensure my package arrive in tact. Gil was a very helpful and is a true asset to the UPS organization.”
“Thank you Len, and your staff, for 30+ years of our packages getting shipped and to their destinations perfectly!
I've been here hundreds of times over the years, sending thousands of packages. Overall my experience has been pleasant, dealing with kind staff eager to help me get my packages scanned and on their way.
This can be a very busy place with a line of people waiting out the door, but busy times are handled efficiently, and it's very rare to spend more than 15 minutes there even with a line. Try to avoid lunch hour, that's the busiest time for sure!
I hope you can get through the flood damage repairs quickly, we need our UPS store back ASAP, and our packages shipped easily again!”