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“Well stocked hardware store. Has the basics. Priced on the higher side, but it’s better than to drive out of town to Home Depot. Seeing Oliver the cat is always nice. Leashed dogs welcome, workers always friendly.”
“I needed a knob for my shower and I went to home depot 3 times and then I went to Lowes 2 time and then I went to Tocco supply in East Windsor and still nothing. Then I was talking to a older guy at a gas station and he told me about Peterson Hardware store, he assured me that I would find what I was looking for there. So I checked online and I saw that they had what I was looking for but I was a little skeptical at first because you always can't trust the internet. But I gave it a shot and went to the hardware store and was greeted by a very nice guy who got exactly what I was looking for he was friendly and very helpful. Just want to say thank you to all of the staff at Peterson hardware store.
Thank you again”
“A crew member helped me to cobble together a ceiling fan extension chain. He could have just told me what to do but, instead, he opened the items and created the pull chain. I then paid for the opened packages. A+ service. Thank you sir.”
“Excellent customer service!Ordered 3 ton of pellets on Monday from Squier after Robbins Garden in Oxford screwed me over since August. Squier had the product available and able to deliver Thursday!!!!Highly recommend doing business with Squier!!!!!”
“I just got out of work i was tired and didn't want to go to the other side of town to get chicken feed.i went in Rockies and bingo there it is and alot more..”
“WOW! This is the most complete hardware store I have ever seen and it will become our go to place now that we discovered it. Absolutely amazing, and so organized.”
“My wife and I recently finished a kitchen remodel which included new kitchen cabinets, countertop, backsplash and appliances. After interviewing several kitchen remodel stores we chose Kelly Fradet. We have dealt with several construction projects in the past including two major additions to our house but I can honestly say this was the most seamless well organized and pleasant experience we have ever gone through. Diane B walked us through the project from day one and maintained communication throughout ensuring everything was completed in a timely fashion. She helped us with the numerous styles, paint colors, countertop selections and even hardware choices. The installer Kurt was excellent at his craft, always punctual and communicated the plans perfectly. Everything came out beautiful. We both enthusiastically recommend Kelly Fradet if you are looking for a kitchen remodel. They have excellent customer service and do phenomenal work.”
“A small tension spring broke on my new Ferris mower. I called my closest dealer in MA and they said they didn’t have, didn’t check anywhere else, and said we’d have to order and be a week at least. It’s spring and tons of rain, I couldn’t wait. Called Sudden and gentleman said he didn’t have, but he then checked other locations, which didn’t have either, but he said I could order and since he was already ordering from Ferris he could add to the order. They received it the next day and even took the time to help disassemble their showroom mower to help show me how to install it. Fantastic experience and willingness to help even though I didn’t purchase the mower there. They’ve got a new customer now, thank you folks.”
“Helped me find what I needed to repair a machine. When they didn't have the part that would fit, the sales associate gave me the specs for the part that I needed. They also recommended I visit a local competitor who may have had it in stock if I needed it right away”
“I really like this store. I shop there often when working in the area. The employees are refreshingly kind, well trained at their positions & offer assistance usually before I have to ask. Prices are competitive with other stores & selection is as well. I've come to rely on Ace Hardware Stores as a dependable place to assist with many of my building needs as a home remodeling specialist”
“I always find what I'm looking for when I go to the East Longmeadow location. If by chance I need assistance, someone is always nearby to help with any and all questions I have. Highly recommended!”
“Recently replaced all interior doors, windows, and trim using Kelly-Fradet. Andy was great to work with and made this a much easier process. He worked directly with my contractor when possible which took much stress off of me. All my questions were answered promptly and courteously. The delivery crew were very nice and careful with unloading materials. Will definitely use KF again.”
“Amazing engaged long-term staff at this community centered store who understand old homes, small businesses and our community. They have never failed to help me to identify whatever little "thing a ma jig" that I am looking for. I have been shopping here for years and am so grateful that they exist.”
“Scott came out to service our furnace for the winter season. He was professional, competent, and very knowledgeable. You can't go wrong with Squier and Co.”
“The manager at your Stafford springs Connecticut store Shawn is very very good. Super helpful super courteous super kind I can't say enough about her you're lucky to have her and also Jerry he is top of the line these 2 combine make this store number one thank you.”
“Needed propane for our motorhome and went to tractor supply the guy was great and explain the propane tank and the air in the tank to us. Awesome service would always get propane here….”
“Overall, it’s a great store and I can usually find what I need. That said, it would be nice if they carried more basic residential items, such as assorted electrical connectors or household fuses. Those are the kinds of things you often have to go to a smaller hardware store for, and unfortunately Enfield no longer has Carr for that option.
On the positive side, the employees are helpful and the layout is very user friendly. I also want to mention the manager I worked with one evening. She was outstanding and even gave me a discount on the delivery fee for my pellets since I was in town. That made a big difference and was truly appreciated.”
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“Excellent customer service. Employees are proactive and very knowledgeable. They were able to help me select the right products to complete a DIY project, which came out perfect. I will be back in the future, this place is 10000 times better than going to a Home Depot or Lowe’s etc.”