587 N Main St #83, East Longmeadow MA 01028
“I was desperate to get a replacement door for a Fabuwood cabinet that had gotten damaged and needed it in time for a showing of our house which will be listed for sale soon. Diane was absolutely great!! Helpful, quick and went to bat for me to get this as quickly as possible!”
28 N Main St, East Longmeadow MA 01028
“After Calling Several Ace stores and lock smith and even the dealer they all told me it was impossible to cut a new Key and put the internals into a new housing for my 06 civic But this Location was able to do it for me Adian Cut the key Perfectly and then Polished it up a bit with a wire wheel and the new Key worked in the ignition perfectly would recommend to any one who needs a physical key copied her it was 38$ out the door”
63 Mountain Rd, Suffield CT 06078
“Extremely knowledgeable and helpful. I go in once or twice a year. Everyone is always friendly and willing to help. This last time they did not have the obscure nut I was looking me for, but were able to tell me the size and suggested other places I might be able to find it. 10/10 would recommend”
92 Bridge St, East Windsor CT 06088
“I explained what I was trying to do and the employee was very helpful and friendly in matching the screws I needed. You cannot get this level of customer service in most stores these days.”
1150 Union St, West Springfield MA 01089
“Nice store in a quiet area in this plaza. There are security guards driving around but it didnt seem like an unsafe place. Loaded up on stuff here and the staff was very helpful. Recommend to anyone looking for a good deal on some low use tools for the average homeowner.”
1750 Boston Rd, Springfield MA 01129
“Searching for something I needed online and I found this store that I did not know was there. (I live about 30 minutes away.) The items I needed was half the price of the same item at Home Depot and Lowe's so I stopped in while I was in the area. I also found out that the employees were more helpful and friendlier then at the other 2 stores. I'll be returning next time I need an item.”
50 Island Pond Rd, Springfield MA 01118
“The team is always knowledgeable and helpful each and every time I visit the store. Team is well trained and knowledgeable about the items and locations of your products”
12 Bowles Rd, Agawam MA 01001
“As the owner of a medium sized plumbing company I cannot speak highly enough of the assistance we receive from the folks a Pioneer Valley. They have always come through for us and always put in the extra leg work when difficult to answer questions arise.”
476 Oak St, Indian Orchard MA 01151
“Direct contact with an employee, help me with the lumber that I needed and measurements. Fast customer service. Not like Home Depot and you have to wait around to find somebody. Definitely will be returning to Koopman for all my needs!”
1361 Union St, West Springfield MA 01089
“I purchased a used welder and called for info on getting one of my tanks filled. I knew nothing about this process. Kylee (spelling?) was very helpful over the phone but really needed to see what I had to make sure they could help me. I stopped by and was very pleased with the service and information I received from Kylee and Hal. Great experience. This isn't the closest place for me to go to but I'll be sure to return.”
155 E Main St, Chicopee MA 01020
“I went to Larry’s Heating, Hardware & Plumbing Supply as a last resort after visiting three other plumbing stores. Here’s a little backstory: I had taken the drain out of my tub, thinking it would be a simple fix. Turns out, it’s an old tub that needed a pretty specific piece(at least some kind of adapter) and I couldn’t find it anywhere. While I didn’t end up finding the exact part, I want to give a huge shoutout to Richard at Larry’s. He went above and beyond, he gave me advice, helped clean the old piece, and even let me borrow his tool so I could get everything back in place. I was seriously so grateful. For context, at the first plumbing store I visited, the guy just threw my stuff on the counter and told me to call a plumber. I get it I’m a woman walking into a plumbing shop…but Larry’s made me feel capable and encouraged me to be a problem-solver. I don’t know what else to say except thank you. Please support local businesses like this one. They make a real difference. 🙏”
685 Boston Rd Suite 160, Springfield MA 01119
“We shopped Lowe’s and Home for bathroom vanity cabinet combo. Their products are all poor quality materials (pressed particle board), pour surface finish with paint, and no service. And local cabinet businesses where their cabinets were more than 2x the cost for the same quality as Home Oulet. And they had limited designs that we liked. When we walked into Home Outlet, we spotted this beautiful 31” cabinet that was exactly what we were looking for and more! The cabinet was good quality with upscale design cues you would in thousands of dollars cabinets. Moreover, Brendan…store manager…was so courteous and helpful throughout our entire experience. And even went above and beyond after the purchase to make us very happy customers. We went back and bought a 2nd vanity cabinet for our half bath as a result. Highly recommend this business and location!!”
442 Center St, Ludlow MA 01056
“Rocky’s Ace Hardware in Ludlow has the most knowledgeable staff! I plan on renting a Bissel carpet cleaning machine and all my questions were answered. It’s going to be much easier and affordable than I thought. Thanks Rocky’s Ace Hardware!!”
67 Palomba Dr, Enfield CT 06082
“Helped me find what I needed to repair a machine. When they didn't have the part that would fit, the sales associate gave me the specs for the part that I needed. They also recommended I visit a local competitor who may have had it in stock if I needed it right away”
25 Mill River Ln, Springfield MA 01105
“My favorite and only heating and air supply house. Shoutout to Kieth, and Jay, idk what I’d do without you guys. Professional or a homeowner looking to DIY, these guys will take care of you.”
641 Main St, Somers CT 06071
“Excellent customer service. Employees are proactive and very knowledgeable. They were able to help me select the right products to complete a DIY project, which came out perfect. I will be back in the future, this place is 10000 times better than going to a Home Depot or Lowe’s etc.”
Memorial Ave, West Springfield MA 01089
“Bought a new Rikon lathe, stand, tools, pen supplies, etc., Got home and started turning right away. Three days later I get a flyer from Woodcraft with same lathe $150 cheaper. Manager told me he'd honor lower price. No issues. I finally got back to store about two weeks later and he gave me $150 gift card and I ended up using it that day, plus some, for more turning supplies. Don't have any real woodworking stores in Capital District of NY, so he's got my business.”
10 Allen St, Springfield MA 01108
“Amazing engaged long-term staff at this community centered store who understand old homes, small businesses and our community. They have never failed to help me to identify whatever little "thing a ma jig" that I am looking for. I have been shopping here for years and am so grateful that they exist.”
143 Center St, Chicopee MA 01013
“it was my first time buying bird seeds from them she was very friendly and very helpful they have black oil sunflower seeds 50 pounds for 30.00 very good price I prefer to support local business I will be returning again”
1381 Liberty St, Springfield MA 01104
“I've preferred Rocky's for years as my trusted local hardware store. It's always been clean and easy to find what I needed, everything marked and enough staff to help if you have questions.”
423 Hazard Ave #190, Enfield CT 06082
“Recently replaced all interior doors, windows, and trim using Kelly-Fradet. Andy was great to work with and made this a much easier process. He worked directly with my contractor when possible which took much stress off of me. All my questions were answered promptly and courteously. The delivery crew were very nice and careful with unloading materials. Will definitely use KF again.”
105 Avocado St, Springfield MA 01104
“Very knowledgeable staff, always willing to go the extra mile to get you what you need. I’ve been doing business here for 20 years and I look forward to 20 more.”
175 Carando Dr, Springfield MA 01104
“The 1 star review is from a gentlemen who doesn't know how to lock his windows thus allowing cold air to slip by the sash......Harvey windows are fantastic, the company is incredibly responsive to any issues. I've been selling and installing Harvey windows for better than 25 years. I'm proud to offer them to our customers.”
2001 Boston Rd, Wilbraham MA 01095
“This Home Depot is great, The employees are always helpful and are full of knowledge. I went there recently because I had a plumbing problem and spoke to the customer service who was Full of knowledge like most of their employees, he explained what needed to be done To solve my problem and asked if I wanted a service call so I signed up for it willingly. Not even 20 minutes later I got a call from a plumber named Trevor, who came to my house with predatory behavior, nothing but a snake Trevor gave me a totally different spiel than the gentleman I spoke with at the store. The plumber laughed after he said how much it was going to cost and laughed through out the whole conversation. The cost was outrageous so we called different plumbers and we got the same ballpark cost the gentlemen said it would cost at the service desk. I think Home Depot needs to check who they have going to people’s houses acting like predators. Maybe it was because my wife was home alone talking to the plumber that came to our house from Home Depot.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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