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“It was a very good experience from checking in to the ease that the phlebotomist got into my vein. This Quest is convenient and above average compared to other locations. I definitely recommend this location in South Windsor.”
“Istopped by Fastest Labs recently and had a really good experience. Everyone there was friendly and helpful, and the whole thing was super fast. I barely had any wait time and was in and out in just a few minutes. The place was clean and organized, and the customer service was great from start to finish. I’d definitely recommend Fastest Labs if you need drug, DNA, or any other testing done.”
“I had a wonderful experience with this lab testing our well water for a house we are purchasing. I had questions regarding the test and gave them a call. MARYELLEN was very kind, taking the time to explain everything to me. Even giving us suggestions on how we can proceed. She was professional and extremely knowledgeable. If you're looking for a reliable company who knows what their doing with water quality give them a call. I will absolutely be using them again in the future to provide safe water quality testing.”
“I was called in 6 minutes after my appointment time which I consider to be reasonable. The phlebotomist was efficient, skilled, and kind. I would recommend this location.”
“I appreciate mobile check-in option. It's always clean and neat in the waiting room and patient rooms and the temp is comfy. A short wait time is very important to me - I usually head to work right after so I need to be able to get in and out. Everyone is always pleasant no matter how early in the morning I go. No pain; easy, peasy, quick and easy. Results always pop up quickly on the app too. ☺️”
“They were great. I was in and out. You NEED to make an appointment online. 7 people were waiting in there when I arrived. They took me before all of them because I scheduled an appt online. In and out 15min. Some people will be waiting an hour. But that’s the way it goes 🤷♂”
“I specifically come to this location because Every time I leave with a smile on my face! There can be a line sometimes but the staff who help me out overall are always worth the wait! =)”
“I have used the Enfield Quest Diagnostics twice and had a great experience each time. I scheduled my appointment online and did mobile check in with my smart phone so never had to use the kiosk. The phlebotomists I had were friendly, efficient and knowledgable. I did not have any bruising around my vein after the blood was drawn. The results were fast (next day for some) and I could easily access the results through my online account. The tools they have on the website allow you to compare your results with past visits so you can see quickly how you are doing. No complaints here and would definitely recommend this facility.”
“The man who took my blood used a location on my arm that I don't see others use and it turned out great! He was professional and he got my blood in one take and I didn't feel a thing. My senior mother also had blood taken by him that day and she had a smooth expression. I forgot his name. Great job! (Also we went right in at our appt arrival!)”
“In at 11:50, out at 12:02 on a Friday. Reading these reviews I was ready to camp out in the waiting room for an hour+ while they close for lunch.
Pleasantly surprised, quick painless service.
Just goes to show how it's usually the unhappy people who bother leaving a review while everyone else just gets on with their life.”
“The Western Blvd location was clean. I was taken immediately with little wait. My phlebotomist was professional and kind. I highly recommend this location. I went on a Wednesday morning.”
“Bobbi and Krystal are the best. They take the time to help with questions and supply recommendations. I can't thank them enough for such great service over the years...”
“Brought my toddler for lab work. They treated us well and did a super job at getting her blood work. They were friendly professional and knowledgeable. Totally recommend”
“Excellent customer service!!!! The Phlebotomy Representatives are very professional, proficient and gentle with performing your testing!! I urge and encourage people to take the time and make a appointment to go smoothly! The online appointment process is smooth and easy as well, you’ll get a confirmation text, email with your appointment information to easily sign in when you arrive 😉”
“They forgot to add my Medicare insurance for a blood draw, so I ended up getting a $390 bill. Got them on the phone, and they immediately straightened it out. One star off for the mistake.”
“just left quest this afternoon 7/2 where I dropped off my urine sample. (had 24 hours to return container after a blood test yesterday. was told by my quest employee yesterday (her young child shares my 3/3 birthday) that I didn't need appointment to drop off urine today. Quest closed tomorrow, Friday, for July 4th weekend so had to drop off by 4 p.m. closing. When I arrived the office empty (an 80-something-year-old lady and her daughter arrived a couple minutes later.) I arrived at 3:07 (without an appointment and was told by a female and male Quest employee I needed an appointment to drop off urine. I told her the Quest employee yesterday said I didn't one and told yesterday's Quest worker even showed me how to use the office computer. Today's quest employee asked what was the employee's name and that they were booked the last hour - she then turned her attention to the two women who admitted they also didn't have an appointment and pleaded to be seen so they elderly mother could give blood. the Quest employee again told them they had to make an appointment and return another day, even though the office was still empty. The female Quest employee later agreed to take my urine sample and I left as the Quest employee again told the two women that they needed to make an appointment. I'm thinking later what type of training does Mr. - or Mrs. Quest give its employees and what kind of inflexible policy does this company enforce? No compassion or no loosening of the Quest rules? Instead two - probably longtime - customers, are told they have to return another day because they didn't follow the proper protocol. (the office is still empty) I left my urine bottle behind as well as a frustrated daughter and mother who had trudged through a 100-degree day only fail the Quest test. (Wish I could include a picture of my urine bottle...)”
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“Krista is the reason I come here. She is kind, compassionate and patient. She makes me feel at ease when getting my blood drawn. I brought my 11 yr old son to see her when he had to get his drawn (it is a fight to get blood drawn) after his visit he said he will only go back to her. I love how she has plants and art in the office it makes it a more welcoming feel as opposed to a unwelcoming very clinical nerve racking setting. She is the BEST!!”