I know someone who worked with BJ's at 1280 E Main in Torrington, she said that the store management is very bad. The managers are incompetent with poor management skills. manager Kevin Kohler give the company a bad name for his management skills.
September 2020
Ryann D., in the Torrington store, is the best. We had a problem with our cards and coupon redemption. She was more than helpful with correcting the problem, part of which was our error. She is truly a huge asset to BJ’s customer service and reputation.
April 2020
Shawn (assistant manager?) was unprofessional and very difficult to deal with. Could not provide answers to follow up questions i asked him. Will not return to this store, and will be cancelling my membership.
For Members age 60+, BJ's offers a designated shopping hour Mon-Sat, 8AM to 9AM. First Responders have a designated shopping hour Sundays from 8 AM to 9 AM.
