Towing in Vernon, CT

“Great people here. Had to bring my vehicle back for a squeaking belt that was just near end of warranty. They replaced the belt, took care of the issue, and sent me on my way. Great staff and great work. Highly recommend!”

“I am writing another review as I could not see my last post. I recently bought two replacement headlamp bulbs. I was not able to do it myself and Alex and Walter were kind and professional and offered to help me and replaced my bulbs. I could tell they both enjoyed their work and helping people! I highly recommend them both!”

“⭐️⭐️⭐️⭐️⭐️ A Truly Exceptional Experience at Mill Street Auto – Vernon, CT
Although I haven’t purchased a vehicle yet, the experience I’ve had with Scott at Mill Street Auto has been so outstanding that it deserves a review on its own. From our first phone call to the in-person visit and test drive, Scott showed a level of honesty, respect, and genuine customer care that is incredibly rare in today’s used-car market.
From the start, Scott was accommodating and flexible with my difficult schedule—something I deeply appreciated while managing a family member’s health issues. He never used any high-pressure tactics or the typical “used car salesman” approach. Instead, he was patient, straightforward, and willing to work around my needs.
When I arrived at the dealership, I was pleasantly surprised to see him chatting with people from the neighborhood like old friends. He immediately introduced me, treated everyone respectfully, and then politely shifted his attention to me since I had traveled quite a distance. It spoke volumes about his character and the trust he has built within the community.
One of the most impressive parts of the experience was the test drive. As a fellow veteran, I appreciated his directness and integrity—he encouraged me to take an extended drive under different road conditions, not just a quick loop like most dealers do. He wanted me to be completely comfortable and confident in the vehicle, and that level of transparency is almost unheard of.
When we came across a small issue neither of us was familiar with, Scott had the shop mechanic check it out and got back to me within an hour with answers and a solution. That kind of prompt, honest communication is rare in any business today, let alone used car sales.
I also witnessed him speak with a previous customer who brought his son in to look at a car. Even though the car they wanted had sold the day before, Scott was honest, apologetic, and genuinely interested in helping them find the right fit—even if it wasn’t something currently on the lot. It’s clear that people come back because of how they’re treated.
Overall, Scott and Mill Street Auto have shown professionalism, integrity, and a level of customer care that stands out in every way. I’m still in the process of finding the right car, but I can confidently say that this is a dealership—and a salesperson—I trust.
Highly recommended.”