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“I had a Great experience with Michelle she was awesome, patient and very knowledgeable, and friendly not only with me but with every customer that came in, Michelle was the only salesperson working on this busy Saturday and literally got all three of us done without getting overwhelmed or frustrated not one time. while waiting for my phone to load she was faced with a very difficult customer and handled that great and did not let that affect her performance with us and still was nice to them even though she was faced with nasty comments and rudeness thank you Michelle!”
“Walking into the store immediately greeted and tended to . leylanie went above and beyond to resolve my concerns with my data usage and upgrading my phone. Professional. Collaborative thinking. Overall my experience was above my expectations. Highly recommended and will be officially making this my T-Mobile store for future purchases and account matters. Thank you!”
“I went into T-Mobile the other day after my phone started to crap out on me. I had Verizon prior to this and was in desperate need of a phone and I needed one ASAP Especially since I rely on my phone for work. It was a bit of a situation and we had about every possible but Ken went above And beyond to make sure that I didn’t lose any of my data and I had the most affordable option for what I was eligible for. They even sent me off a little goodie bag and told me all about the awesome free perks I’m going to get now. His customer service was top-notch, He was straightforward about how everything worked, and I did not feel like I was Having products or deals shove down my throat, there’s nothing worse than that. Thank you again Ken for your help and expertise! It is much appreciated and I will definitely be back Look forward to continuing my relationship with T-Mobile.”
“We got off to a rocky start trying to migrate 3 lines from a competitor. Most of the problem originated with the mother-ship on the 800-number and continued when we visited this location. They eventually helped us figure it all out and I wanted to than Dariel the store manager. I rated "4" based on the whole experience and I blame the folks at the 800-number for over-promising and lacking on the follow-through. This store is likely a "5" if you were to go in start with them. Thanks Dariel for taking the time.”
“The manager here, Timothy, is the best T-Mobile employee I have ever dealt with. He actually knew what he was talking about and solved my problem, the first time. Usually it takes me several visits, multiple phone calls and 2+ days to get even simple things taken care of.
My phone broke and I was unable to do anything or log into any of my accounts because I couldn't complete 2 factor verifications and he still found a solution.
He was patient, knowledgeable, fun, professional and just amazing. I didn't be going to any other locations ever again. Best store the company has imo”
“The employees here really made the experience of getting and setting up a new phone less overwhelming. JJ, Nick, and Jack all helped streamline the process and were also super friendly.”
“After struggling with service on my phone for a long while (losing internet connection and having SOS messages pop up in service areas where no one else had struggles), I stopped in to see if I could get some help with my phone. Queenie, who appeared to be the manager, was very quick and was able to fix my service issue in a brief visit. I have since not seen the same issues with the service. I will be continuing to monitor but she was very knowledgeable and even showed me how to personally troubleshoot any issues like this in the future.”
“Recently we stopped into Verizon on Universal Drive to switch our service. Both Gianni and Lilly helped us through the process and were wonderful to work with! They were both knowledgeable, positive and super helpful! Well done!”
“Needed help transferring data from an old phone to my new phone. Jerry was very helpful and quick to assist, store is clean and staff was attentive. A pleasant experience.”
“I had a really positive experience with this store and it’s staff when I had a problem with my cell phone. Everyone was really polite and helpful, especially Manny who went above and beyond to help me resolve the issue and was extremely patient and kind. Great store!”
“I was having problems with my phone so I went to the W.Main Street store, not helpful whatsoever. The girl/lady running the store was eating corn chips. I can smell it when I walked in. She did NOT stop eating. She continued to touch my phone,computer & every other machine in the room, ugh, she continued to put her hands in the bag & eat corn chip after corn chip & stuff em in her mouth!After all this, I decided to go to the store on Lewis Avenue. She was very professional. Took care of my problem & I was on my way.I recommend Lewis Ave, rather than W.Main Street.”
“I went in to just return our modem first thing when the store opened. Even though there was a line first thing, it moved fast and the person that helped me was friendly and helpful.
Cox is expensive for service but overall the store was a good experience.”
“Attentive, conscientious staff providing good customer service with excellent, affordable internet for those who qualify for the "Internet Essentials" program.”
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“I recently visited the Verizon store at 1086 N Colony Rd in Wallingford to replace a broken phone, and I had the pleasure of being assisted by Stephanie and the manager, Lilly. From start to finish, the service I received was outstanding.
Not only did I get a great deal on my new phone, but they also went above and beyond to help me recover my data and reset passwords for apps I could no longer access. Their support was truly invaluable.
If you’re in need of phone services, I highly recommend stopping by this store. You won’t be disappointed!”