DICK'S Sporting Goods in Waterbury is known for its friendly and helpful staff, providing excellent customer service. Many customers report that employees are courteous and polite, creating a welcoming atmosphere. One reviewer praised an employee named Deejay, who assisted in finding the perfect shoes for a Christmas gift. Shoppers frequently mention the attentive staff, who are eager to help and ensure customers find what they need, including YETI products. The store is well-stocked, making it easy for customers to locate items. However, there was a mention of one manager whose service did not meet expectations, as he failed to assist with a fishing license issue. Despite this, the positive experiences shared by many highlight the overall high-quality service at this location. Customers recommend visiting this DICK'S Sporting Goods for a great shopping experience.
Teammate TK went above and beyond to help me with my return .. very helpful young man with amazing customer service skills ‼ thank you bro much appreciated.
April 2026
Always have what I need when I go for my athletic needs staff is helpful as well
April 2025
Annette was really friendly and helped me with my exchange I was in and out thanks to her! Super patient and quick. 10/10 customer service
